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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
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Unable to make calls

Phone has been working ok since O2 change but today can’t make calls to certain numbers, unable to connect is the message. Need to contact family and can’t connect. It’s an I phone 11 and been with virgin for years with same number, not a good few we...

Think I have a split-port?

Hello,I have recently joined Virgin Mobile from EE, and yesterday (31st May) the port of my EE number to Virgin happened. I received a text around midday to say this has completed however, I noticed some problems straight away. I thought I'd leave it...

dej1 by Joining in
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Porting number from Plusnet

The porting of my number should be happening today, I have had no contact from Virgin, but have from Plusnet.  Plusnet saying that they are aware of the porting today and they have been chasing Virgin, but nothing is happening. If I try to log in, it...

Can't download new ESim QR code.

I have got a new pixel phone. So I wanted to switch my ESim from current phone to the new phone. As per instructions, I erased the current ESim on my phone and refreshed the ESim hub page. Nothing happens, it still says my ESim is downloaded to my de...

New mobile contract/order

Over 2 weeks trying to order a new mobile from Virgin as a new customer, total of 5 separate orders, all ending up being cancelled with no notification, info requested by "Fraud Team", required info submitted and approved, still Virgin couldn't get m...

Leigh12 by Tuning in
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Is there a way to stop outgoing international calls?

Hi all, I am new to Virgin Plus (currently has a postpaid BYOD plan). Previously with Freedom prepaid, I was able to turn off outgoing international calls so that I wouldn't by accident call a US number and get charged for international calls. With V...

O2 the worst network for scams!

Do 99 out of 100 scam texts sent by fraudsters go to 02 customers? That's the claim from a taskforce of big banks plus Google, Microsoft and Facebook (, Well, Well, ..........

HughJarsse by Knows their stuff
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