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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 135 replies
  • 1 kudos

Issues receiving OTP text messages

Hi All,  We are aware that some customers may be experiencing issues receiving OTP text messages. Our support team are investigating this issue and we will update this thread with any progress.  Thanks Mod Team

ModTeam by Moderator
  • 453 replies
  • 0 kudos

iPhone returned to sender

Hi there I recently bought a new iPhone 14 and it was supposed to be delivered today however I looked this morning and after it got to the local depot it was returned to sender I rang up and customer service said there was no issue and it was being d...

Bgeag by Joining in
  • 1 replies
  • 0 kudos

Resolved! Change of provider

I have changed over provider and kept my number. The account is in my exes name and now he's getting numerous calls each day from virgin. I can't find a contact number to call and am worried because the account is in his name they won't speak to me. ...

NatashaF by Joining in
  • 1 replies
  • 0 kudos

5G dongle

Today marks the 4th attempt at receiving a 5G dongle. After carefully researching the Huawei E5576-322 Construction MiFi I can only find the 4G version.I asked for confirmation over the phone and was told "Yes its 5G" Is this yet another bare faced l...

in america unable to make calls and texts

Hi, we are on holiday in America and i am not able to make calls or text messages.I cannot connect to the internet either. I am able to use the wifi in the hotel at the moment and I can also receive text messages. I tried texting the virgin query num...

Lack of signal

Hi. I have jit had mobile phone signal at my home address for over 2 weeks. It appears there is a problem as it is the entire village that is experiencing this. I would like to know what u do in order to get compensation for this lack of signal?Thank...

BobNic by Joining in
  • 7 replies
  • 0 kudos

How to stop phishing pop up?

Please does anyone know how to stop phishing pop up supposedly from virgin mobile "Congratulations, you have won ...."?I usually read the newspaper on my mobile but can't even get halfway through an article without this popping up!Thanks. 

LYNNPVW by Joining in
  • 1 replies
  • 0 kudos

Resolved! Voicemail

Please help!!! I can't find an answer anywhere! I'm currently waiting a WhatsApp message so I can ask my question!! I'm not happy! All I want to do is switch off my voicemail.  I can't find a solution.

Jacqmar1 by Joining in
  • 2 replies
  • 0 kudos

Ghost calls

My mother has used Virgin Mobile for a few years, and recently added my father’s cell number as a second line on her account. His number has started ringing on her cell phone - without him actually placing the call. He tried turning his cell off and ...

NBCan by Tuning in
  • 5 replies
  • 0 kudos