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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
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Resolved! Mobile Phone Loan account credentials.

Hi, I'm wanting to settle 2 Mobile phone loans early but cannot find my account credentials (security key etc).  I've obviously deleted the emails at some point *sigh*The only info i have are the Direct debit references for both contracts.Can Support...

Torkey12 by Just joined
  • 276 Views
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Virgin Mobile Security Key

Please can someone help me ASAP? I need my Security Key resending to my email so I can access my device loan agreement to see the balance I have left to pay on my device. I have tried to contact O2 but they said they can’t do anything as they only ma...

Security Code Lost

I’ve lost my security code for my credit agreement, where can I go about getting it a new one? I have checked all my emails and I believe I have deleted. 

Virgin mobile

I have 2 phone device contracts on virgin They both stayed with virgin and only my line contracts transferred over to o2 I've been trying to contact virgin to discuss when these are up but I keep getting sent to o2 but they have no record of the devi...

Wali1965 by Joining in
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Access Virgin Mobile Credit Agreement

I need help accessing my credit agreement. I do not know how to1) Find the credit agreement number2) What the security key is. I do not have any emails, they are all deleted!I want to do is know when it ends (soon I believe) and how much money is owe...

Resolved! unlocking an old Samsung T100

I have a Samsung T100 (the Blue Eye) flip phone which must be about 20 years old.  It is locked to Virgin Mobile - is it possible to get it unlocked, and if so, how?

MHS1 by Joining in
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Security key

I need help accessing my credit agreement. I do not know how to 1) Find the credit agreement number2) What the security key is. I do not have any emails, they are all deleted!I have been going back and forth for hours with virgin and o2, all I want t...

Resolved! Credit agreement

I can't find my security key anymore and i need access to my credit agreement

Benf5 by Joining in
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  • 3 replies
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