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Resolved! Wifi no longer visible on London underground

Hi all,  I noticed for the first time today that the usual virgin media WiFi network isn't there on the tube. Is this being phased out?     [MOD EDIT: Please see update on post 111 here]      

ruswit by On our wavelength
  • 135 replies
  • 1 kudos

Issues receiving OTP text messages

Hi All,  We are aware that some customers may be experiencing issues receiving OTP text messages. Our support team are investigating this issue and we will update this thread with any progress.  Thanks Mod Team

ModTeam by Moderator
  • 460 replies
  • 0 kudos

Oh crikey, we can't find that page. Insanity.

I have regrettably joined virgin mobile. There are many problems already (7 days on from foolishly clicking 'get deal') but one thing that truly signifies something is deeply wrong with this company is the texts received regarding joining & the compa...

EffVmob by Just joined
  • 1 replies
  • 0 kudos

"sim 1 not provisioned" appeared randomly

So I lost my phone around a week ago, I got a new one, along with a new sim card. The sim card was working instantly and completely fine when I inserted it into the new phone. It was only until a couple days later that it randomly stops working and g...

Resolved! Help

New phone delivered to wrong address. Sent back to virgin by yodel apparently. 

Dawn1968 by Joining in
  • 4 replies
  • 0 kudos

Virgin mobile cancellation

Hope this finds yourself well.I recently come out hospital suffering more issues with my heart and health and i an registered blind therefore calling in was not an option as my health and speech  stuttering currently due to health.I sent a letter dat...

mo9 by Tuning in
  • 1 replies
  • 0 kudos

switch from virgin mobile to 02, phones locked

Hi All,moved over to o2 a few weeks back, what a nightmare, rang o2 twice trying to get the number ported, both times failed miserably using the offshore call centre, in the end i filled out the form myself.So that is all sorted now, my virgin mobile...

MR-T by Up to speed
  • 1 replies
  • 0 kudos

Resolved! Absolutely abysmal internet speed since o2 migration

It's quite a bitter pill to swallow. With Vodafone, I had 5G coverage in my home and I was getting speeds of 200mpbs. I know I've been moved over as 5G on o2 is hardly available in Wolverhampton. I get full bars 4g+ however the internet is basically ...
hz by On our wavelength
  • 12 replies
  • 0 kudos

Voicemail why do i need a pi

I'm abroad and have received a voicemail when I try to listen to it my voicemail is blocked, I phone customer service they sent 2 text with different numbers when I tried again my voicemail was blocked again  so I phone customer service again this ti...

Su123 by Tuning in
  • 3 replies
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Daily Data Use

I am looking at moving my daughters mobile contract from plusnet. She gets a daily SMS showing the balance of data remaining for the month which helps her manage her data use. Does Virgin Mobile offer this?

iandav by Joining in
  • 4 replies
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O2 cant locate my virgin number i want to port over

Following call from VM renewing my package i was told need to move mobile to O2.Said could keep my number..VM sent me a Pac code .O2 sent me message to advise order deceived and new mobike number.Received O2 Sim last week.Spent 2 hours on the phone w...

Moth1234 by Joining in
  • 1 replies
  • 0 kudos