In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi please help. I'm on holiday in Italy ans I need my voicemail which asked for a pin. Its now locked and I can't get hold of customer services. Thank you
Setup roaming last week. Arrived in Rome yesterday and nothing at all. Everything is set as it should be on my galaxy a53. Turned on and off a few time's but absolutely nothing no calls no data all I've got is WiFi at the hotel. Please can someone he...
I have seen that others are experiencing a similar problem. I am dialling a Virgin landline from a Virgin mobile and sometimes get an answer from a completely unknown recipient, sometimes can get no answer from the person called. Yesterday, my intend...
right, I pay £12 a month for my data( increasing to £13 soon) but based on that I get absolutely shocking internet connection, matter of fact it doesn’t even work half the time, I wonder why the bell I pay money to this company when I don’t get what ...
I cannot access my voicemail and I'm abroad I didn't realise I hadn't set up a pin at home and after trying different numbers I'm now locked out now and 222 and 789 don't work ???
After not being able to get a sensible answer to how my phone number was ported back in November, I was told by your rep Samantha that we were in "Deadlock" and you were going to send me a letter confirming what happens next. It's now been well over ...
It seems I can't receive SMS messages that originate from outside the UK (my home country). Texts from within the UK are received fine. Anyone seen anything like this before?I've recently moved to Virgin from O2. First-line phone support confirmed th...
Hii have just got back from Spain and I have no phone signal or 4G. I cannot make any calls etc. I have tried the turning off and back on. I have tried to manually go to roaming national and turning it off and on again. Nothing is working.can someone...
Now Virgin customers are being moved over to O2, will we be able to use Apple Watch cellular connection, or will it still be a non-starter as before?
