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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
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Since last major internet outage unable to access voicemail messages using 1571.  Reported fault on 150 but no joy. Any suggestions, please?

alcozza by Tuning in
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Roaming not recognised in France

Hello,my daughter is in France and her phone won’t recognise a network. We have tried APN turn on and off and also manual network search.from calling the only fix they could give us was using the ‘SIM application’ under mobile data in settings (iphon...

Pay off handset loan

HelloI have moved to Australia so cannot call UK easily. I tried 789 but it won’t connect. I want to pay off the handset loan. How do I do this? 

When moved to o2 from Virgin Mobile.

When I have been moved to o2 from Virgin Mobile will I still have to use the virgin media app to check my texts and minutes and date or will I have to check my minutes and texts and data on the my o2 app from after I moved to o2 from Virgin Mobile? 

Luke198824 by On our wavelength
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Wifi calling drops constantly

Hello, Wifi calling on my iPhone 11 drops constantly causing me to miss or drop calls. I have gone through all the trouble shooting I can find online and none of it seems to help. The phone will say it has wifi calling enabled and then drop it for no...

spewal by Joining in
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Resolved! Using phone in America

Hi, We're due to go on holiday to Florida and trying to figure out the best way to use our phones when across there.I have found out there are no bolt ons from Virgin for data in the USA, but we're trying to find out if our phones are unlocked so we ...

kd1876 by Just joined
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