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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
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Virgin/O2 Apple Watch Cellular

Now Virgin customers are being moved over to O2, will we be able to use Apple Watch cellular connection, or will it still be a non-starter as before?

In Spain and my roaming won’t turn on

it keeps telling me EC:9999 and I have zero service but the person I’m travelling with has the same phone and contract yet has roaming and service, I can’t even call the number it says to help if you get into trouble it just cuts out I’ve tried resta...

Cally07 by Joining in
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Resolved! Data roaming not working

I am in Greece and data roaming is not working, neither are calls or texts.  I had read the webpage explaining how to make sure it’s all set up and did so before leaving the UK.  I’ve got an iPhone XR. How can I get this fixed?

Fordybee by On our wavelength
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  • 11 replies
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Can't receive make/calls in Albania

I can't receive or make calls in Albania. Roaming is on and no barring etc. I have a cap set to 3£ on my plan which is under the cost to call but not to receive. I have tried to increase my spending cap on my account but it will not allow me to incre...

jp28992 by Joining in
  • 470 Views
  • 7 replies
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Resolved! Wi-fi calling not working.

Hi my Google pixel 6 won't work on VM for WiFi calling. I called customer service and she checked and said everything should work, but it doesn't. Is there something someone can check.     [MOD EDIT: Post split to create own thread]

Not Receiving Multifactor Authentication Texts

Hello, I am not receiving text messages that are required to log into a website through multi factor authentication. The text messages usually come from "msverify". I also cannot receive calls for the multifactor authentication. There is nothing in t...

Lost phone insurance requires proof of usage

I lost my iphone which I purchased from apple but was using my virgin sim only contract in. I immediately contacted virgin that evening to block the service and contacted my private insurance company to get a replacement. The insurance company requir...

1Harmeet by Joining in
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  • 5 replies
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