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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
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Replacement sim card not arrived

I ordered a replacement sim card 10 days ago (Friday 2nd) for one of the phones on my account and I have still not received anything - when can I expect to receive the sim card as I have had to buy a temporary replacement sim while I wait.

Mobile Internet

Why is my virgin mobile Internet absolutely rubbish.  Was with sky who piggyback of O2 and the net good, virgin is on O2 but its terrible.HELP!!

TonyVit by Joining in
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Voicemail Abroad

We need to access my voicemail abroad and did not know I had to set a pin before I left the UK - can you set a temp pin for me  - thanks in advance

Voicemail Abroad

We need to access my voicemail abroad and did not know I had to set a pin before I left the UK - can you set a temp pin for me and my husband - thanks in advance 

Reids134 by Joining in
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Spam SMS in Virgin Mobile thread - from scammers

Since joining as a Virgin Mobile Customer years ago, I've received monthly SMSs telling me how much data I've had roll-over each month. This week, in that same thread I've had a phishing SMS in the same SMS tread that guided me to a link to fill in c...

StephK01 by Joining in
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New SIM draining battery

I have a brand new phone which I brought in February 2023. The battery is amazing, I recently switch to Virgin Mobile network June 1st. Since then the battery is going alot quicker. When I was with PlusNet who uses EE network the battery lasted so mu...

O2 Switch - 5G?

You'll have to excuse this question, a bit like Manual when it comes to mobiles, 'I know nothing'.Current Virgin sim is 4G but just bought a 5G phone, will the O2 service give us 5G.Anyone know?Ta.