In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Since change over I cannot make or receive call as it says not registered on network, O2 not replying to help request
Hi, my SIM does not work and I need a replacement sent out to me asap. Many thanks.
Changing TO Virgin Mobile.Got my PAC from current provider.Got my Virgin new SIM card.Provided Virgin with PAC yesterday for switching to complete tomorrow. All visible on Virgin website.Wanting to keep my old number working yesterday and this mornin...
I have a relative with a rolling monthly Virgin Mobile contract that is that needs cancelling, it's not been used for years and the SIM card has been lost. Attempts have been made to cancel with Virgin Mobile, but they state that they can't do it as ...
On an iphone 11 - same phone i've had for a long time. Haven't ported - been with Virgin for a while. I changed my tariff recently and i am now getting activation error messages for imessage and facetime. I've checked my tariff detail and i have unli...
Just to make people aware if they are not already. My accounts transferred to O2 over the weekend. Had some issues logging in and had to do a chat with O2 to gain access to my account. My major issue was making a purchase online, Visa had detected...
I am due to move to O2 this week but I am travelling abroad before the switch. I want to turn on international roaming on my Virgin Mobile account but it has a soft lock on so I can't change it. Any ideas on how I can turn on international roaming?
I've lost my SIM card while abroad and can't phone the helpline. Please can I order a replacement with the same number to my home address in the UK so it's there when I return?
Hi there,I got a PAC number for all four phones on my account, 3 have transferred fine, but mine hasnt. Sky say they have done their bit, Virgin say its not them, the number is stuck somewhere, cant seem to get any technical help as the tech team are...
Hi, I was hoping to be a new customer with Virgin Mobile, placed my order four days ago and haven't heard anything back since.I contacted Virgin Mobiles customer service team and inquired to see if there was any updates with my order, gave them by Or...
