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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 185 Views
  • 0 replies
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iMessage Facetime not working after switching to Virgin

HiI have recently switched from EE to Virgin and iMessage/Facetime do not work. Brand new phone and contract through Virgin.  iMessage/Facetime worked fine before porting number over.I have done all the trouble shooting via Apple and the iPhone is fi...

BL1984 by Tuning in
  • 631 Views
  • 4 replies
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can not use data roaming

Hi, i was In Italy last week, tried to switch on data, but it doesn't work, tried to log in online mobile account to manage service, but it shows"  This action cannot be carried out as the Financial Account has a soft lock active.", how can i manage ...

When to put in new O2 sim

Got a new O2 SIM card. The instructions say to wait til Virginmobile sim has stopped working and then to proceed with new SIM card. But even after a few days, my Virgin mobile sim is still working. I have not lost service. So what do Ido? When do I c...

mtennant by Dialled in
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Resolved! Moving to O2 network questions

Hi alli have been with VMobile for a few months now and apart from a few niggles it’s been fine.I see that we will this year move O2 fully.As it not a new SIM card will this be basically Virgin Mobile diverting via Belgium on the O2 network as it is ...

Can no longer send texts since switch to 02

I was recently switched to 02 it was successful but can longer send any texts? Everything is just bouncing back as not delivered. I can receive texts and make get calls etc but can’t send texts and it’s only been since the switch happened and I can’t...

Too many scam calls

Hi I want to keep my sim only plan but because of too many odd calls lately need to change my number,is this possible? thanksPeter

oretep by Tuning in
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  • 2 replies
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Transfer to O2

My account was transferred to O2 on Sunday but I have received nothing from them. My wife's account was also transferred and she is receiving messages and updates regarding billing. I am the account holder for both phones so why am I not receiving an...

grahamrk by Tuning in
  • 275 Views
  • 2 replies
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Resolved! Can I change my Virgin Mobile number?

I have a virgin mobile number for my daughter. She’s getting harassed at school and social media and by mobile . I want to change her number so she doesn’t keep getting harassed. Can this done without taking out another contract?

innesuk by Tuning in
  • 573 Views
  • 3 replies
  • 0 kudos