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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
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Lost credit agreement details

I have closed the bank account that the credit agreement is signed up to and have lost the emails containing my credit agreement info and key. I need these details so that I can change my banking details.

Need a security key to view my credit agreement

I'm trying to pay off my remaining loan taken for my handset, but to be able to view the credit agreement I need a security key which I don't have. I no longer have the emails I received when I first took out the agreement last year. Is there any way...

Voicemail pin while abroad

Hi Having the same problem, am already abroad and don't recall setting a PIN so am locked out.  Any help greatly appreciated! Thanks

Order upgrade

Hi, I have been trying to upgrade with virgin media since the 4th may. I was told I passed the credit check and would get a call within 24/48hrs to approve. This never came and still hasn’t! I have called repeatedly since then to be told that the bac...

Ellie23 by Joining in
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Resolved! Changing sim cards

I am about to upgrade to a smartphone for the first time. At present I have a Binatone Big Button (SM312) mobile phone, which takes a standard size sim card. The upgrade is the iPhone SE (2022) which I'm told requires a nano-SIM card. So what do I do...

Ffrreedd by Joining in
  • 5 replies
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Migration over to o2

My dad has his migration date to move over to o2 plan today 15th may so he left his phone on all sunday night and into today and he has just had a text message saying that they could not do the migration so they would try again next month and would b...