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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 527 Views
  • 0 replies
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Switchover to o2, 4G or 5G

i was on 4G plan and recently i have be switchover to o2 and i am getting 5G phone in a few days time. i just wondering is all o2 monthly plans all on 5G or do i have get a new sim card. 

chiky by Tuning in
  • 190 Views
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Wi-fi calling not working.

Hi Guys,   Im extremly frustrated as i have three ios devices all upto date Iphone 13 pro max, 14 pro and iphone 11. 2 of which are on the same carrier and the third on a differnet one, i have rang both carriers to be told that the problem will be at...

02 Migration Confusion - A few queries

Hi Hoping you will be able to answer my queries regarding the O2 migration.1) I have a family account with multiple sims.  The first sim arrived today.  How do I know which family member to give it to as there is no associated telephone number includ...

Chris___ by Joining in
  • 475 Views
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Resolved! Google 6 pro no WiFi calling

Can any one help I have WiFi calling switched on but can not get WiFi calling to work on this phone any ideas would be appreciated 

Jazz64 by Joining in
  • 381 Views
  • 1 replies
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New Virgin Sim

If I wanted to order a new Virgin SIM card that I could use on the London underground, how can I make sure I receive an O2 SIM and not a Virgin one if I sign up for a Virgin plan?There doesn't seem to be an option to choose when ordering online and I...

Resolved! From Greece to Turkey

Hi all…..I’ve been on holiday in Rhodes for the past 2 weeks. Depending on where I was in the complex, I was receiving texts from Virgin Mobile more than twice a day saying ‘welcome to greece’ or ‘welcome to turkey’ Ive been on the north coast of Rho...

Gilly121 by Joining in
  • 812 Views
  • 9 replies
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Not receiving email password emails.

I do not remember what the security question was so cannot provide an answer. However, despite requesting the reset link via email umpteen times, it's not arriving in my inbox or spam folders. I went through the torturous chat system twice yesterday ...

Steff2 by Tuning in
  • 336 Views
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MyO2 switchover problems

Today is supposed to be my switchover day. Got  a welcome text and the link to the app  but the app isn't loading (swirling circle). Also got a text to log into MyO2 from a pc, laptop or tablet to change my password but I get an error -"It looks like...

Switchover to O2 failed

So we had the message to say switchover failed on all 4 mobiles we have, all left on all in the UK yet not one of them moved over to o2.  I hope this is not a sign of crap service to come

Mambo69 by Tuning in
  • 475 Views
  • 6 replies
  • 1 kudos