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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
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Email verification

So I’m trying to log into my virgin mobile account online, it’s saying it needs to send a verification code to my email to verify however nothing has came through. My email is correct and I’ve checked spam folder. This has been going on for a few day...

Sum18xo by Joining in
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forced transfer from Virgin to O2 uses same towers?

We live in a weak mobile signal location. When we moved here I tested all the tower strengths and found Virgin had the strongest signal (my wife was with EE who had the weakest), so joined Virgin.I am being forcibly transferred to O2. Does that mean ...

Switchover to o2, 4G or 5G

i was on 4G plan and recently i have be switchover to o2 and i am getting 5G phone in a few days time. i just wondering is all o2 monthly plans all on 5G or do i have get a new sim card. 

chiky by Tuning in
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Wi-fi calling not working.

Hi Guys,   Im extremly frustrated as i have three ios devices all upto date Iphone 13 pro max, 14 pro and iphone 11. 2 of which are on the same carrier and the third on a differnet one, i have rang both carriers to be told that the problem will be at...

02 Migration Confusion - A few queries

Hi Hoping you will be able to answer my queries regarding the O2 migration.1) I have a family account with multiple sims.  The first sim arrived today.  How do I know which family member to give it to as there is no associated telephone number includ...

Chris___ by Joining in
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Resolved! Google 6 pro no WiFi calling

Can any one help I have WiFi calling switched on but can not get WiFi calling to work on this phone any ideas would be appreciated 

Jazz64 by Joining in
  • 1 replies
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New Virgin Sim

If I wanted to order a new Virgin SIM card that I could use on the London underground, how can I make sure I receive an O2 SIM and not a Virgin one if I sign up for a Virgin plan?There doesn't seem to be an option to choose when ordering online and I...