In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
My switch to O2 was yesterday and now I have no network at all, I cannot make or receive calls.cannot call anyone to help.. am waiting for call from hospital. Not sure what I am suppose to do.have email saying O2 aim is on the way but no explanation....
Why have I been charged for two texts at 50p? They were shown as picture messages on my bill when there was no picture, just a short text.
I am a new Virgin mobile customer. I have managed to register for access via the app & can login etc but when I try to login via a browser to my online account it says I need to verify my email address but no matter how many times I click to have it ...
I am already an existing virgin media customer- last night I tried to order a phone was given this confirmation number 100001945480385. It states I would receive an email- no email received is there any update nothing in my spam/ junk folders either
Hi,I am trying to download my eSIM QR code after deleting my eSIM from my phone, however the page still says my eSIM is downloaded on my phone. I have tried refreshing the page several times over the past hour but no change.I am unable to make calls ...
Hi,I've been trying to register for My Virgin Media having just became a new customer everytime I try to log in it says my email hasn’t been verified I have on multiple days pressed the button for another verification email to be sent but I've not ha...
I traded in my old phone with virgin media when I upgraded and had an email on 15/06/23 from likewise saying I was due £147 and would get it in 72 hrs. It is now 12/07/23 and still no sign of money virgin media keep saying someone will call back but ...
Hello all, I'm trying to call France from the UK on my mobile. The phone display shows the business name but it just says 'call ended' before it connects.I have roaming on and international calls are not barred.I've tried to call from my landline too...
Can’t remove message
HiI am a new user trying to log in, but I am getting continuous to verify your email but not getting any email to verify it. Can you please help me? Please verify your email addressWe haven't been able to verify the email address you used to log in.
