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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 225 Views
  • 0 replies
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Trying for 2 weeks to become a mobile customer

currently only have fibre with VM and for the last two weeks have been trying to get virgin mobile.first website crashed when doing a credit check tried again failed..phoned Virgin Mobile their system crashed twice. Rang them again and whilst doing c...

Cant verify virgin media account

I have just signed up for a virgin mobile sim only I have been trying to set up an account so I can use my Pac code to transfer my number over. Every time I try to log in it says I need to verify my email but I have never received a verification emai...

Jorrow by Joining in
  • 177 Views
  • 1 replies
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2 Numbers one moby

Hi Guys, have tried to get through to help desk, but I must go through layers of AI questions, and I didn't get a human, do humans exist in Virgin office?.My moby has 2 numbers, and I am being asked to pay for the 2 numbers, I didn't ask for 2 number...

Wow! I thought Virgin had poor customer service

I am still in a state of shock (well ok thats a bit dramatic I know).My wife was with Virgin/Vodafone and got a couple of emails recently telling her the switch to O2 was about to be undertaken. All went well, we thought, until on Monday she received...

archercj by Fibre optic
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  • 5 replies
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Resolved! Txt msg……is this a genuine txt??

We were unable to validate your billing information. Please confirm your current info to avoid your line being suspended:   https://virgin-mobileupdate.com/had this txt msg a couple of times now,wasn’t sure if it’s genuine or not.

paull37 by Tuning in
  • 1443 Views
  • 16 replies
  • 0 kudos