Virgin Mobile
Tips and tricks for your Virgin Mobile service
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 0 replies
  • 0 kudos

Changing address

I'd like to change my address from [MOD EDIT: Personal details]. Yes I'd like to confirm that I want to change my address and if possible could I have a replacement sim sent to the new address thanks. 

Ramnik55 by Joining in
  • 2 replies
  • 0 kudos

Data roaming - soft lock

Hi, Arrived in Lanzarote with no clue that I couldn't use roaming. I had not heard that this was a problem. Was it in an email and I missed it?   Best wishes Max     [MOD EDIT: Post split to create own thread]

Oomph Unlimited Data SIM and O2

I have 3 VM sims on my account 1 is linked to my Oomph package. I have received transfer letters for the 2 but not for the Oomph one.Has anyone experienced transfer of the Oomph included SIM yet.How did it go, how are prices effected?


I've just been migrated to O2 (not sure if it's related) and was having difficulty connecting to the hotspots. (Kept asking for a password). So I deleted the profile on the iPhone and went to reinstall the profile but it keeps telling me there's an e...


SIM not provisioned whilst abroad

Hi.I'm in Spain on holiday and have received a SIM not provisioned message on my phone. I presume this is because of the switch to O2 and that there is a new SIM card waiting for me on my return to the UK on 2 June. I need to use my phone here in Spa...

BUP2502 by Tuning in
  • 6 replies
  • 0 kudos

O2 numbers can’t call me after I ported from O2 to Virgin

About 3 weeks ago I took out a new Virgin mobile contract and ported my number over from O2. That seemed to go smoothly - I could make calls and the number that appeared on the other phone was the ported one, and I could receive calls from other peop...

Resolved! bill

I ordered a sim only deal yesterday, today I get a bill for £10, for up to 25th May. I haven't even got the sim yet and am being charged. Surely this is a mistake.

Dodgy call from 0345 045 0586

Does anyone know if 0345 045 0586  is a genuine VM number ?Had a call today on my mobile from that number asking to speak to someone else I know  correctly quoting their full name and last 3 of their mobile number.  Until recently they were on a VM c...

m_s by Tuning in
  • 7 replies
  • 0 kudos

Receiving calls abroad from a third country

My plan says it is free to receive calls when abroad. But is that still the case if the call is from a third country? I want to receive a call in Turkey, from Australia on my UK Virgin pay monthly mobile.Any help, much appreciated!

C-Q-G by Joining in
  • 3 replies
  • 0 kudos