In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I’ve been trying to order an iPhone 14 max pro with Apple Watch SE and after every-time the order is completed on the phone through the call centre I am advised that someone will be in contact to complete but no one ever gets in contact. Then once I ...
Hi All can’t turn on roaming pay for my Grandson account he’s on holiday in Spain logging in but turn on roaming comes up with error can anyone help
Help!I'm currently in Japan, with no phone or sms service! When trying to text, I get Virgin error 28For my online account settings, I have roaming ON and international call barring OFF. My spending cap is £20 of which I've used £3.I've tried followi...
Hello, I posted yesterday about my experience of this - I know I'm one of many, but I've also noticed that Mods are reaching out in reply to some people to say they've sent a direct message to get further details. Can a Mod please do the same for me?...
I had ordered an Iphone 14 Pro Max bundle with the IPad end of June via the chat. After signing some documents, I was told the my order would arrive next day and it did not. I spoke to someone via the chat again and was told that my order was cancell...
I got approximately 100 letters through my letterbox today about my complaint, I'd recently logged with you. I've had to log lots of complaints with you in the last 12 months but this seems a bit of a sick joke on your part? Are you deliberately goin...
I migrated over to O2 at the weekend. All went without a hitch and even got my Volt benefits added within 24 hours. however, I’m definitely noticing slower mobile data speeds in locations where I never had an issue before. I know this should t be the...
Migration to o2 is now complete. I have checked BOTH my VM mobile account and O2 account to see if the credit had also been migrated. It hasnt.Please explain what process you employ for returning the credit on account. Thank you
Has anyone else having issues since switching to O2 I am due an up grade nowPrices they want to charge are extremely expensive.way more than virgin. plus not very helpful.they won't match my current tarrif. £35 cheapest.its big jump from what I am pa...
So I got a new sim only contract via phone call and when my first bill came through it showed that virgin accidentally gave me two sim only £12pm contracts totalling to £24 pmI called virgin the day after, explained and had them cancel the extra one ...
