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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 317 Views
  • 0 replies
  • 0 kudos

Trade up nightmare

I traded in my old phone with virgin media when I upgraded and had an email on 15/06/23 from likewise saying I was due £147 and would get it in 72 hrs. It is now 12/07/23 and still no sign of money virgin media keep saying someone will call back but ...

Resolved! Can't make international call from UK

Hello all, I'm trying to call France from the UK on my mobile. The phone display shows the business name but it just says 'call ended' before it connects.I have roaming on and international calls are not barred.I've tried to call from my landline too...

Kansom by Joining in
  • 870 Views
  • 5 replies
  • 0 kudos

Please verify your email address

HiI am a new user trying to log in, but I am getting continuous to verify your email but not getting any email to verify it. Can you please help me?  Please verify your email addressWe haven't been able to verify the email address you used to log in.

Credit Report mark against my name

Hello.  I hope you can help as I am getting absolutely nowhere with the Virgin Media or Mobile helplines and email communications. I am looking into getting a substantial loan in my name and checked my Credit Rating/Report as advised by my financial ...

Tomshap by Joining in
  • 610 Views
  • 3 replies
  • 0 kudos

No network on mobile phone after switching to O2

Hi,I've been switched over to O2.  I'm getting no network on my 3G phone - it states I can just do emergency calls.  I had sms from O2 and Virgin a couple of days ago.  The service status for my area is apparently good.  I can login into my O2 accoun...

colllie by Tuning in
  • 1474 Views
  • 9 replies
  • 0 kudos

Stac code.

Having just left Plusnet, thinking everything had been done in the switch over, I now find I am being billed twice over for the want of the STAC code..Can someone please enlighten me as to how I get the STAC code into the Virgin system?   Please!Than...