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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 179 Views
  • 0 replies
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Unable to verify email address for my account

I’ve recently joined virgin mobile and been trying to log in to give my pac code but I’ve not received any verification emails to any of my mailbox folders. I also provided my pac code when I joined so not sure if I need to provide it again if someon...

Not receiving reset password email

I've been trying to reset my password but the email is not coming through. I've tried several times now. Can someone take a look please?Thanks

dsokan by Joining in
  • 299 Views
  • 6 replies
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Voicemail Pin - Unknown

Hi all, I'm currently away travelling for summer, and I've received a few voicemails that I'd like to check but everytime I go to it, it asks for a PIN that I don't recall setting up? I don't remember ever setting a PIN for my voicemail.  I have alre...

Resolved! Virgin Mobile not Receiving Calls, Texts or Voicemail

My Samsung S6 has stopped receiving Calls (they go straight to voicemail) and Texts and I'm not notified about any voicemails that have been left. But I can still make calls and texts.I did an online text "Chat" with someone from Virgin technical sup...

Marshally by On our wavelength
  • 439 Views
  • 5 replies
  • 0 kudos

Bill for 6p

I recently received a bill for 6p from thanks@virginmobile.com.  Seemed a little odd as I generally don't get mobile bills due to my Oomph bundle or whatever it is called but I assumed it was some small data charge in incurred signing up for a health...

LenG by On our wavelength
  • 321 Views
  • 5 replies
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Resolved! Cancel Stolen Phone Report

Hello, I reported my phone as stolen happily it has been recovered how can I cancel my stolen phone report.Thank you  

No conformation for new mobile contract.

I ordered a new phone and contract last Friday (30th) and I still haven't received any kind of confirmation and haven't received the phone. I was chatting to Virgin on their chat and they said it is parked and will be sorted in 24 to 48 hours but I s...

Unable to verify email address

I have received my new Virgin Mobile SIM and am trying to login to the virgin mobile website, but it keeps telling me i need to verify my email address, which is fine. But I have checked every folder possible in my inbox and there are no verification...