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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
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Order for phone keeps getting parked/cancelled

Hi,For over a month now I've been trying to order a phone via Virgin after deciding to switch from 3. Each time I've tried to order THREE times, I've passed the credit check alongside signing the contract in order for my new phone and plan to arrive ...


So basically, some one has taken out two contracts on my virgins mobile mobile have taken £62.50 from the account for these contracts and are refusing to refund me the money, they state they will cancel these contracts and launch and f...

Account in Arrears - Old mobile account with Virgin Mobile

Hello there,Afternoon,On my credit score it shows I have a Virgin mobile account in arrears.This is from a long time ago and I do not have the details of the Mobile number or account number.I did pay all my accounts promptly via DD. However, it appea...

SatyaP by Joining in
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Reacquire old deactivated number

Please! Someone from virgin mobile! I really need to somehow get my old phone number back. I had it a few years ago. I called it now and it appears to be deactivated (and not used by someone else). If theres any way for me to somehow get that number ...

izzy5 by Joining in
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New sim and scam calls!

Hello,I just got a new sim and number about 6 weeks ago and already I'm getting scam calls.There anyway to stop this? beyond ridiculous I'm getting them so soon.

Wiserommer by On our wavelength
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Selling/trading in a phone while still under contract

I have a mobile on a 3-year pay-monthly contract with Virgin. The contract started in April 2021 so 8 months left on it.I want to change the phone, but not with VM or O2. I have been offered money off the phone I want to buy, if I trade in my current...

cass by On our wavelength
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With sender

Hi, I ordered 2 new phones that were supposed to be delivered 03/08/2023 but Yodel status was “with sender” for both phones on the delivery day.  I did a web chat and they said it would be with me that same day regardless and they didn’t turn up. Yod...

Suzisuze by Joining in
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No order confirmation on phone order

Hi allI ordered an iPhone 14 Pro from Virgin Media mobile the other day. I talked with someone from Virgin at 0800 052 7551 and they confirmed some details and said I could go ahead with the order and it would arrive on Thursday (today). I signed off...

Edenz03 by Just joined
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Wifi Calling not working but VoLTE is?

Hi I joined VM last week.I spoke to Customer Services a few days ago and asked them to turn on Wifi Calling for my account, and they said they did.My phone now shows VoLTE icon at the top but no wifi calling. I've tried the usual reboots/reinsert sim...

Re: Text message harassment while abroad

I am currently travelling in the US and I am getting 100s of emails and texts per day! I am not using my data roaming, I am using wifi wherever I go. I don't understand why this is happening. I'm spending a large portion of my holiday time DELETING e...

nikkioh by Just joined
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