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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 0 replies
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Calls to this number are not currently being connected

Moving house and agreed to a new contract at a lower rate, few days later I've found I'm now receiving message "Calls to this number are not currently being connected" for all numbers including 150 and 789 so can't talk to anyone to identify issue, t...

TyroneW by Joining in
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Blacklisting phone while migrating to 02

 I have reported my phone being stolen abroad and provided all details. I had confirmation that phone/SIM was blocked.Insurer says IMEI is still not blacklisted, VM told me on the phone they were having trouble blacklisting, due to the O2 migration. ...

n_sharma by Joining in
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Calls from Virgin Media

I am getting  calls from Virgin media I don't  know if these calls are genuine  the person from VM asks for my partner who is the account  holder, my partner is currently in hospital I get these calls on my mobile number  of which I am not with VM as...

Order cancelled without reason

I placed an order for next day delivery of a phone and sim yesterday morning and have just seen on my account that the order has been cancelled. I completed the various checks and sign up steps that I was given and still my order has been cancelled w...

Powc24 by Joining in
  • 1 replies
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No incoming Calls

I cannot make calls to my landline and already had a engineer looked at it but still the same

Resolved! voicemail PIN from abroad

Like many others it seems, I am stuck without voicemail as I do not have (or do not remember) setting up a PIN.  Calls to 789 cannot be made from abroad and I cannot request new pin online.  What can I do?

AJT2 by Joining in
  • 3 replies
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Virgin To O2 Move Failed?

Got a new O2 SIM and I thought that the old Virgin SIM had been deactivated as it wasn't showing the network name on the home screen. I swapped the SIMs over and the new SIM is only doing outgoing calls. Popped the old SIM into the second SIM slot an...