In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Is it common for delivery times to not be true? I ordered an iPhone on Friday and it said "Estimated delivery date and time31st Jul between 7am and 9pm" with YODEL standard 24 hours with signature. It was one of the selling points on choosing this or...
When my VM contract transfers to O2, will I still be able to use the VM app or will I have to replace it with an O2 app?
I placed an order last Monday 24th July and I was told it was parked whilst further checks are conducted. I recently moved house and believe to have been an issue with ID verification against my address.Few days went by, no follow up, despite being t...
Hi All, Can I order a replacement Virgin Mobile sim card online? My sim is jammed in my phone and won't connect. I have no landline and I'm stuck at home on my own, so I can't call to order a replacement over the phone. My local Virgin Media store i...
Hi,I'm currently away from the UK and need to access my voicemail. But it's asking for a pin that I don't remember setting. I tried all the important numbers I may have used but now it's locked and tells me to contact customer service. Is it possible...
Woke up this morning to the exciting news that our phones (3 in the family) were all due to switch over to O2, with a promise of improved coverage i was looking forward to the switch. However my 4 bar coverage has been reduced to 2. i know posting h...
Just moved to Virgin mobile from Three. Virgin/O2 service coverage is non existent at my home. Ok 20m from house. I got PAC to bring number over and transfer seems only partly successful. Correct number is shown on Virgin account website. I can dial ...
Hi I was told my service would transfer to o2 on the 24th and not to put the new o2 sim in until the virgin mobile service went off. It’s the 28th now and VM still going strong. Is this normal?
Hello,I'm here to vent my utter anger at how Virgin misled me into a 2 year contract WITH a contract phone I didn't want. About 20 months ago, I called Virgin Mobile to change my pay monthly tariff and asked for the 'Unlimited Data' tariff. The man o...
Hi, I am having many issues with Virgin right now and need resolution ASAP.1. After switching from EE to Virgin and porting my phone number, I have not been able to receive any Phone calls or Texts. I have contacted support many times and this has be...
