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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 0 replies
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Still being charged

I was transferred over to O2 from Virgin Mobile earlier this year like the rest of us and I was immediately allowed to upgrade my phone, so I did.My previous phone I took to a phone shop and I sold it. They told me it was unlocked, therefore the phon...

NShort21 by Joining in
  • 1 replies
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Historic account

I have two closed sim accounts with Virgin from 2017 (6 years ago). I want to clear these accounts. When I call up, I specifically ask for collections and get passed back and forth to everyone and their brother..except for collections. By the time I ...

Incorrect surname

Hello,I purchased a pay monthly mobile sim by telephone after unsuccessfully trying to order online multiple times. I also set up my direct debit on the phone call. Yesterday I received a confirmation email of setting up the direct debit and my last ...

Resolved! Wi-fi calling not working.

Would anyone be able to help as to why wi-fi calling doesn't seem to work on my Galaxy S22 ?I have enabled the setting,via phone dialpad, settings, call setting, wif-fi calling.But no symbol appears on the top of the screen.I tried also via the quick...

Soda-Bread by On our wavelength
  • 49 replies
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Parked order

HelloI have had nothing but trouble with trying to move my contracts to Virgin ! After having a handset/contract agreed and credit check done which was then cancelled as they didn’t complete verification in time, then a complaint logged and someone t...

churmzee by Joining in
  • 2 replies
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Tracking Number

Hello, I have ordered a new phone yesterday and it says that it will delivered today but I can’t find the tracking number. Ive contacted yodel and they said to contact you

Rose1231 by Joining in
  • 1 replies
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No record of my security key

I am trying to log on to my virgin mobile freestyle contract but I do not have any emails with a security key in, please can you help as I am not getting a response from the virtual assistant.  Many thanks. 

Resolved! Soft lock and roaming switched off

So my teenage son is abroad with roaming switched on, in his device, but not functioning.Logging into my virgin mobile account , which his SIM is under, roaming is switched off and I can't change that because of the message"This action cannot be carr...

SADLAD by On our wavelength
  • 3 replies
  • 0 kudos