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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 0 replies
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Not so "seamless" transition

Two attempts have been made to transfer my Virgin mobile account to O2.  Both have failed - I think because my phone was in Europe when the armpits were made.So when I was in the UK I contacted 150 to see if the transition could be effected whilst I ...

Mobile switch to o2 partner problems

Anyone got a solution to this please?I was on o2 mobile as a business customer. I closed my business and left o2. All well and good.I switched to virginmedia mobile with same number. All well and good.Virginmedia teamed up with o2 and switched me acr...

sololite by Tuning in
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Can’t send text from abroad

I am unable to send sms texts from abroad. I can receive them ok. Each time I try sending a text it states “not delivered”. I have checked all my account settings and have tried all the troubleshooting ideas but nothing seems to work. 

Amrona by Joining in
  • 14 replies
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Resolved! Move to O2 - now my phone doesn't work...

I'm due to swap to O2 today. I received a text 5 days ago about this but nothing yesterday.This morning my phone shows as O2 but in phone settings there is no phone number associated to my phone and I cannot send it receive texts or receive phone cal...

Softlocked for over 4 months now, cant change plan

I cant change my plan while waiting for migration, meaning Im locked into my current plan with no chance of changing it. I would really rather avoid moving and taking my number with but this is getting stupid now, and as long as virgin keep messing t...

jegerden by Joining in
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Order for phone keeps getting parked/cancelled

Hi,For over a month now I've been trying to order a phone via Virgin after deciding to switch from 3. Each time I've tried to order THREE times, I've passed the credit check alongside signing the contract in order for my new phone and plan to arrive ...


So basically, some one has taken out two contracts on my virgins mobile mobile have taken £62.50 from the account for these contracts and are refusing to refund me the money, they state they will cancel these contracts and launch and f...

Account in Arrears - Old mobile account with Virgin Mobile

Hello there,Afternoon,On my credit score it shows I have a Virgin mobile account in arrears.This is from a long time ago and I do not have the details of the Mobile number or account number.I did pay all my accounts promptly via DD. However, it appea...

SatyaP by Joining in
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Reacquire old deactivated number

Please! Someone from virgin mobile! I really need to somehow get my old phone number back. I had it a few years ago. I called it now and it appears to be deactivated (and not used by someone else). If theres any way for me to somehow get that number ...

izzy5 by Joining in
  • 12 replies
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