In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
When I dial voicemail it rings off immediately i.e. no ringing tone and no response. I am abroad, but I know my pin - I simply can't get through...any ideas?
Following a botched attempt at migrating me to O2's network 2 days ago, I'm no longer getting any incoming calls or text messages including OTP security codes from eBay, PayPal etc. Only texts from Virgin are being received. So far Virgin have not re...
Hi, basically I want to find out my remaining balance for 2 devices I received from you a few years ago as I have an inkling they may be nearing an end. Apparently I have had a security key sent to me in emails when I first got the handsets. I haven’...
Tried to update the spending caps on two lines on my account as an error occurs - I've seen this has been (yet another) problem on the website for a while.... so many broken links and non-working functions lately - makes you wonder if anyone even che...
Just phoned Virgin to complain about mobile being switched to O2, As was with O2 before and had so many problems with them now switched back got same problems as before and used landline too do this and put on hold then disconnected this is a poor se...
After switching to O2 I cant seem to find out the balance on my freestyle contract with Virgin for my mobile handset.Can anyone assist please as there seems to no provision on the app or when I log in online. Any help would be appreciated
I was with Virgin Mobile for over 10 years and can’t remember ever getting a scam call. In June I got moved to O2. Since then I’ve got at least one a week sometimes 2 or 3 a day. what is up that company is their security so bad?I want to come back.
Hi, I have been trying to get my handset blacklisted for insurance purposes. I had been using a handset with my virgin mobile sim in it, unfortunately this handset was stolen. My insurance have stated I need the handset blacklisted but during serval ...
Hi allI could see similar posts but not quite the same situation I am in.I returned home today to discover a letter from O2 saying I owe £24.98. The letter is a notice of full service restriction and states it I do not pay they will disconnect the de...
my main computer is up stairs with hub , main telephone conection is downstairs , so no good , option 1 is to call virgin and tell them to disconect my main line phone im paying for , or run a cable upstairs and that aint going to happen
