In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I recently had my mobile number disconnected by virgin mobile. It has been a month now and having chased the customer services team numerous times, nothing has happened. It has been very poor service to say the least. I am still waiting for the numbe...
Hi I have received a late text and email from O2 following the migration.No direct debit with O2 in place, nothing from either Virgin or O2 to say I had to set one up.However.I have had an O2 account for many years for my own phone and my partner's (...
I do realise that Virgin mobile used the same O2 network and transmitter masts. However could someone please tell me why is it that when I was on Virgin my signal at home was 4 bars and clear. BUT since being tranferred to O2 at home I have only one...
I travel a fair bit & I will be out of the country when my Sim plan changes. This week my email advises that a replacement sim will be sent 5 days later. Does this actually happen as this is the 2nd time I have received this email and no sim receiv...
Hi I've been a virgin media/mobile customer for years on all services and never missed a bill loads of new mobile bought too, so on 13 July I received an email saying I'm migrating too o2 1st Aug I received an email saying new sim cards being sent t...
Please.. can anyone please give me a working contact number for Virgin Media customer services please? The one on the website currently isn't working for me. So God damnned frustrating..!(I'm in West Midlands, ENG, UK) (LOST Internet at 5.50pm for 10...
Upgraded virgin broadband from M350 to M350 with an 02 SIM card. The order was placed on 24th September.I've not seen a speed increase nor have I received a sim card. I've tried contacting Virgin but it would have been easier getting blood from a sto...
Well, as with many others the migration to O2 is not without problems. I am now leaving after many years of good service from VM. I tried to complain and it looks like I was chatting to a bot, Any reply about best other provider would be gratefully r...
Hi, I have been migrated for my mobile plan from virgin to O2.I am wondering about the bill payment because I just got a message saying my bill was late and I could be fined?!?!?I thought that Virgin would take the full payment, and then give the mon...
Hi, I haven't switched to O2 from Virgin as I am overseas all the time. I can't receive any text messages since last week. Please help!
