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Forum Posts

Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 317 Views
  • 0 replies
  • 0 kudos

o2 migration while I am abroad

I know there are quite a few messages on the forum about this subject but I'm a bit confused about when my current sim will stop working.I got an email stating switch over date was 5th September but if I was abroad I would lose service after 5 days. ...

clos by Tuning in
  • 370 Views
  • 3 replies
  • 0 kudos

No VM wall socket.

Hello, I'm trying to set up my Virgin Media broadband. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket, however, I do not have any of the specified wall sockets available apart from the BT socket.I was told ...

JoannaC by Joining in
  • 231 Views
  • 1 replies
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Security key

Hi, I need to access my security key to view my credit agreement as my statement says it’s been closed, but still a lot of money left to pay. Please could someone assist me in how to get this. I no longer have the email with the key 

O2 migration

I've got 2 mobiles with VM and have been a customer for many years. I know of the impending switch to O2 and here's where the problems start. The dates for switching is 16th September when I will be out of the UK. I will not be back until late Novemb...

garjay by On our wavelength
  • 455 Views
  • 5 replies
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Resolved! New O2 phones/rates

What a rip off this merger with O2 is!The cost of data is horrendous and the cost of new phones is even worseOnce again a company (Virgin) has ignored its customers and gone for the moneyOnce my phone is paid for I will be moving

Contract security key

Hi there,I do not have an email from back when I got the phone contract, I have the email which tells me the contract number but no security key.Im pretty sure it ends soon but I would like to check.could someone from the team DM me to sort it out pl...

Resolved! Wifi Calling

Hi, can someone tell me a list of phones that work with VM WiFi calling as the signal inside my house is terrible - was hoping my Moto phione would work but no option in settings. I did see a list somewhere that showed the list but cant find it again...

Doug8034 by Joining in
  • 2989 Views
  • 28 replies
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Cant receive txts or calls and cant reset password

HiI cant receive txts or calls .I just phoned customer service number and going through options wee reset network settings to no avail and I'm waiting on call back from the operator but I can't receive calls grrrrrrrr.also I have noticed my voicemail...