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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
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Stop!! My contract ended long time ago!!

After much understatement and price increases. In May, long after the expiry date of my contract, I decided to quit Virgin.Virgin say:  Blah blah. Pay us 135 for 30 day something or we'll send a pit bull on you. Ok you got it. Disconected. But the bi...

panekx by Joining in
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Resolved! Switched to O2 now very bad signal

I was switched over to O2 last night and now I get no signal downstairs and just one bar if I stand by my upstairs bedroom window.I have restarted my phone and still the same.I tried to register with my O2 account but they send a verification code to...

Virgin media mobile account

Hello,Couple of issues here.I've received a huge amount of bill and I would like this to be fixed straight away. I am using my friend's virgin mobile account since I don't have access to mine - tried many times with different devices and browsers eve...

tassevg by Tuning in
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Not subscribed to an Oomph Bundle mobile account termination

Hi, I renewed my virgin media contract in November 22 and this morning I've received an e-mail saying that my mobile SIM will be terminated because it's not part of an Oomph bundle, when I renewed the contract the agent said the mobile wouldn't be ch...

St3vo by Joining in
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separate pricing for 02

I have an Utlimate Oomph bundle contract which ends on 9th October 2023.  This includes no extra charge for the mobile phone.As from 13th September Virgin is moving me onto a 30 day rolling plan with 02 for £25.00 a month.  I do not wish to pay £25 a...

jmw1 by Tuning in
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Switch over

Hi , when do you get informed about being switched over to o2 , is it on the day or do you get warned a day in advance please .

John2021 by On our wavelength
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Mobile phone plans

Hi,Since I was moved with my number to O2, I can't access my device plan. I have reference number but nothing more than that. I would like to know details and see my device loan contract. Can anyone help?

Can't use phone Roaming Error code EC:9999

I am currently in Croatia and am unable to use my phone. Tried setting in app in UK but only got EC:9999 code, am totally without phone onther than hotel WiFi. Anyone know a fix?

gonzo56 by Joining in
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parental control incorreclty enabled

Hi - I have parental control now switched on incorrectly, and am unable to disable it due to a soft lock on my account , whatever that means. Can you please switch this setting off. Thank you.

cleuch by Joining in
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