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Forum Posts

Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 317 Views
  • 0 replies
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phone credit agreement

hi I would like some help as I've no longer got my credit agreement number or security key for my mobile.

Speno by Joining in
  • 321 Views
  • 4 replies
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Resolved! SIM card for travelling (Cruise)

Hi, I have the volt package with Virgin and O2, we get 1 sim but I want another for when I am on holiday, I want it pay as you go and as much roaming as possible please, we are cruising so I want to be able to cap the costs so I don’t get any surpris...

Conbrue by On our wavelength
  • 911 Views
  • 3 replies
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OTP Passcodes and other text messages not being received

Following on from the 3-day fault on Virgin Mobile's network in July that meant OTP text messages couldn't be received, today I've started having a similar problem where I'm not receiving any OTP messages from at least eBay and PayPal. I'm also not r...

GC23 by Joining in
  • 495 Views
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Re: parental control incorreclty enabled

Hi, I’m having similar problem when trying to access legitimate websites. I have no need for parental controls to be set but getting an error message stating that ‘Your Virgin Media Child Safe settings have blocked this site’. Can you please advise h...

Val129 by Joining in
  • 230 Views
  • 1 replies
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Resolved! Problem with Virgin Mobile Log in

HI all, I know that my Virgin Mobile is now transferred to EE but there is still a log in page for Virgin Mobile and I need to change my password. My backup disk was stolen and I fear others may be able to use stored browser data to log in. So I go t...

o2 migration while I am abroad

I know there are quite a few messages on the forum about this subject but I'm a bit confused about when my current sim will stop working.I got an email stating switch over date was 5th September but if I was abroad I would lose service after 5 days. ...

clos by Tuning in
  • 370 Views
  • 3 replies
  • 0 kudos