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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 173 Views
  • 0 replies
  • 0 kudos

Issue since porting number

I have just switched on a sim only contract after leaving SMARTY, I have ported my number across but haven’t been able to receive texts since I have reset my phone multiple times, taking sim out, rest network settings but none of these have workedI c...

user61 by Joining in
  • 300 Views
  • 3 replies
  • 0 kudos

Resolved! Phone completely UNUSABLE after O2 migration almost 4 days ago

Hi, so my current phone was bought from Virgin mobile years ago and I've been a loyal customer with them. We even have the full virgin media tv, broadband, land-line package which we pay an extortionate amount for every month. My contract on my phone...

ML861 by Tuning in
  • 4214 Views
  • 41 replies
  • 2 kudos

Is anyone else being overcharged for mobile?

Did anyone else get moved to os for mobile and get charged for something that was free ?Did it get resolved or did you just cancel your contract ?I was getting mobile incl. in my media contract and now I have to pay for it.

K2Too by Tuning in
  • 553 Views
  • 5 replies
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Switch off Parental Controls

Trying to switch off the Parental Controls on the app and keep getting an error EC:9999. Tried it on the website and the following message is at the top of the Manage Services Tab: This action cannot be carried out as the Financial Account has a soft...

kevyg6 by Joining in
  • 3052 Views
  • 17 replies
  • 0 kudos

O2 cut me off despite paying Virgin

When VM advised they were moving me to O2 they said I would be charged but they would pay it. So I ignored an overdue text from O2 as I was due to have my VM direct debit on 28th that included my phone on the ultimate oomph. 29th O2 cut me off forcin...

Timwilky by Fibre optic
  • 335 Views
  • 3 replies
  • 0 kudos

Re: Switch off Parental Controls

Hi, I’m also having this issue. Could you remove the block on my mobile please so that I can get onto the lotto website. Also Wi-Fi calling doesn’t seem to be working as calls are dropping out when I’m home and have no mobile signal. Not great as try...

Security Keys

Hi I need a copy of the security key for 3 credit agreements in my Family plan, are you able to send these through? I have searched through all my emails and cannot locate them

Migrated to O2 - Bill Overdue

Morning,I was moved to O2 on 6th August; the bill received from Virgin to cover period 7th August - 6th September was for the full package including mobile.The move to O2 appeared to have happened on the 6th without issue, but yesterday (24th August)...

cfaice by Joining in
  • 1714 Views
  • 20 replies
  • 0 kudos

Resolved! Voicemail Notification But No Voicemail!

Not sure if this is a Virgin issue or iPhone issue but I keep getting push notifications saying I have a new voicemail but I don’t. The red dot notification is also on the phone icon but that doesn’t bother me, it’s just the actual notification that’...

zoebooth by Tuning in
  • 71983 Views
  • 26 replies
  • 0 kudos