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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
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Resolved! 13$ overcharge for 500k data

My dad bought a mobile phone from virgin. I was with them and we told them he only needed to talk to the phone sometimes, when he goes on the road for work and needs it in case something goes wrong.So we took the cheapest plan possible (25$/month, wh...

No signal abroad

Hi, I am currently travelling abroad (Europe) and I have a problem with service. I've received the first message "welcome to.. bla bla" and it was working fine. Next day it went down. I have no service message (Roaming is on). I was not transferred t...

PJ15 by Joining in
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Register Sim

Hi,I am unable to register new sim, there is no option to do so online and 1908 is not ringing. Can you please advise Sean

Lost SIM

Hi - I have lost my SIM card. Could you please help me with a replacement?

andreeaP by Joining in
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Jacket ripped by green VM cabinet on street

On a November evening the sleeve of my jacket was ripped by a sharp piece of protruding metal from a green cabinet on my street.  I assumed it belonged to OpenReach.  I found a number to call and was sent a form to claim compensation.  The reply came...

SY3 by Joining in
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Account suspended

I have subscribed to Virgin Media not a week ago, so I don't have any unpaid bills. I have internet conenction. I'm trying to shop online for a SIM only plan. All goes well until I click "Buy". Then the portal identifies me as an existing customer (I...

mfdupont by Joining in
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Mobile handset payments

Hello desperately trying to find out how long I have left on my credit agreement for my handset. It seems like I’ve had it forever but can I cant find any details for the current agreement. Annoyingly I have the details for the agreement 7 years ago....

Call barring

I have been trying to use my mobile data today as well as make calls but I keep getting a message saying that calls can't be made whilst call barring is activated. I was able to make phone calls until 9pm yesterdayI did not activate call barring and ...

Frubako by Settling in
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