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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 316 Views
  • 0 replies
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Credit agreement

Hi, I have list my credit account details, I no longer have any emails with these details. How can I get credit agreement details please? thanks

JohnS711 by Joining in
  • 238 Views
  • 2 replies
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5G speed

I don’t suppose whe I get switched from Virgin to O2 the data speeds will increase. I was getting 880Mbps download on Smarty 5G, in the same place on Virgin 5G I get about 45Mbps

Skezza69 by Joining in
  • 364 Views
  • 5 replies
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Resolved! Mobile Upgrade

Hi,I upgraded my phone bundle, which included a new phone and more data, and I’ve got my new phone but wanted to know when my new data limit kicks in. Is it from my next refresh? I’ve got the documents to prove I ordered 100GB but just want to know w...

MPSJJG by Joining in
  • 343 Views
  • 3 replies
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Contract key

Can someone send me my credit agreement and contract key as I don't think I've ever had one!

Themurk by Joining in
  • 149 Views
  • 1 replies
  • 0 kudos