In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
UnbelievableSo we get transferred now to O2. Now I can't get into O2 because it tells me that my account is not activated. Really sick of this . Now I'm out of contract with all mobiles I will join BT. It's ridiculous no one wants to answer phones ,n...
Hi., like many people before me,Ive lost my Credit Agreement Details and all other informatoin on two phones i have from Virgin. Can anybody help?
Received a letter saying I would switch from Virgin to O2 on or after 26th October.This date has come and passed and I still haven’t switched. I have had not any follow up texts or emails to say what is happening.Please can someone from Virgin/O2 lo...
Had an email saying my request to leave virgin was approved even though i didn't ask for this. Now i cannot make or receive calls or texts. Any idea what has happened Virgin?
Can anyone from Virgin assist with an O2 billing issue (post merger) ?
My phone contract has recently ended and i'm on a 30 day rolling contract currently. I'm looking to purchase the Samsung Galaxy s22 and was wondering if i could put my current Samsung S10 sim card straight into the S22 with no problem.
Migrated my number from Vodaphone and ordered a new Samsung S23+ July 23, however the phone developed a fault during mid October and is unusable. Since the contract has been taken out, the airtime plans has moved to O2, but not the device contract. I...
Good afternoonI have 2 active Virgin Phone & Sim deals but recently received the letters informing me about the move to O2 - one of the phones is still working fine (O2 network indicated) but the other one has completely stopped working without warni...
Hi I've tried to log into my O2 account and it's saying account not activated. I was told I didn't have to do a thing when the changeover happened. I forgot my password and every time I go to reset it won't let me . I've tried to chat with O2 and tha...
Hello - with only days to go to the 8th November deadline, all I've had so far is a general letter telling me that I'm being moved to an O2 plan. I'm on the 20GB/£7.99 deal, which I like, particularly the unused data roll over.I tried ringi...
