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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 0 replies
  • 0 kudos

Virgin mobile

Hi I’m needing to log into my old virgin mobile account as I order a phone back in August for a Christmas present but on Xmas day the phone wasn’t working, I think it could be because the sim didn’t get activated until Xmas day , I have no emails reg...

Lyons68 by Tuning in
  • 2 replies
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Data Sim canceled in O2 moves

Hi, I have had a Virgin data only SIM and Huawei hotspot for a couple of years, but have not received any emails regarding move to O2. It now appears that my SIM has been disconnected, but I have had no communication at all regarding my Virgin Mobile...

RG7744 by Tuning in
  • 3 replies
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Not getting text messages since failed switch to O2

Hi.I recieved a message to say I was being switched from Virgin to O2 on May 15th.I followed the advice on the day - in the country, phone on, charged, etc., but then got a message to say that the transfer had failed and it would now happen later.Las...

jock123 by Joining in
  • 25 replies
  • 1 kudos

Mobile Phone

My Samsung phone which still has 4 months of contract left on it packed up last week, local Samsung shop says the motherboard has burnt out and repair will cost about £220. I can't get any sense out of virgin who I pay each month for phone. I was giv...

Andrew1955 by On our wavelength
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Virgin media account

Hi, when I joined virgin media I went to set up my virgin media account I put the incorrect email so I have never recieved any email to activate my account. When I phone up to try sort I don’t know any of the security questions so there not able to d...

Security key number

Hello,  im struggling to find my security key number for my credit agreement, could anyone help or give me advice on what to do please. thanks 

Security key

Can you please help me get my security key for a credit agreement? I have went through all my emails and it’s not there and I want to pay off my agreement!thanks

SIM card price increase when switching

I recently got a mobile and sim package from virgin mobile, paying £12 for the phone and £8 for the sim. I was made aware that my sim would change to O2. I was told nothing would change, so why, now I am on O2 has my SIM card gone from £8 a month to ...