Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual. ...
Earlier this year I paid off what I owed on my mobile handset (it was on contract) and I cancelled the insurance.I was looking through my online banking an had noticed it's still been billing me for the insurance.I can't find anywhere on the website ...
Despite having had a mobile phone contract with Virgin for years I've just phoned up to replace my broken phone and they say I can't have one because I failed the credit check! .How can that be the case when I clearly must have passed it before or I...
Hi,I purchased a SIM plan this morning. Everything went well when I was filling order details.But the order status now is Parked. Is there any one in this forum that can help me for this order?The order ref is 100001787887415.
Hi, i cant find my mobile phone credit details, ie agreement number, etc, could you please help. Thanks kimberleg
Hi, I'd like to get a new number but keep my plan etc the same is this easy to do? Thanks
My phone keeps showing I have a voicemail but I’ve deleted all my messages and when I dial my voicemail says I have no new messages. Can anyone advise how to get rid of it
Hi there,I'm currently trying to create a mobile account with my existing virgin number but once I've followed the process (provide number > text authentication code > email authentication code) I get to the password creation step and I just get the ...
For a number of weeks now I have been trying to send texts and the 'not delivered' message keeps appearing! some of my messages are getting through even though I receive this message of it not being delivered and some never go through!I've updated my...
Hi there,I am being blocked from certain sites/apps when using mobile data, such as Reddit. Parental controls are off and always have been for as long as i’ve known. i am part of a family plan so it’s hard to get this fixedI have tried the sim in my ...
