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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 512 Views
  • 0 replies
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Tablet promotion going on?

Received a random call about a promotion for a tablet with a SIM for $14/month."Why wouldn't you want it?", she kept asking.Tried to reach out to Virgin Plus through FB Messenger to see if it is legit, and they kept asking for my account number.With ...

Wifi calling drops constantly

Hello, Wifi calling on my iPhone 11 drops constantly causing me to miss or drop calls. I have gone through all the trouble shooting I can find online and none of it seems to help. The phone will say it has wifi calling enabled and then drop it for no...

spewal by Joining in
  • 1950 Views
  • 21 replies
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Old contract

i have new contracts - it's must be switched today,(but i didn't have new box yet ) my old contract ends 29 November -- but today my network does not work -- WHY virgin switched of my old contract???? 

vadim1 by Joining in
  • 172 Views
  • 1 replies
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Mobile cut off when renewed contract

I renewed my Virgin Media contract last December, keeping the same contract as I had previously. This contract included a mobile phone connection. Since upgrading I have had no mobile connection. Checking my contract part of the monthly subscription ...

DerekW21 by Tuning in
  • 232 Views
  • 1 replies
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Mobile Phone Handset Payment

How do I find out how much I still owe for my mobile? I’m sure my 36 month contract is up soon. Thanks in advance

Sibbo by Dialled in
  • 249 Views
  • 1 replies
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O2 change over

UnbelievableSo we get transferred now to O2. Now I can't get into O2 because it tells me that my account is not activated. Really sick of this . Now I'm out of contract with all mobiles I will join BT. It's ridiculous no one wants to answer phones ,n...

paolo2 by Tuning in
  • 251 Views
  • 1 replies
  • 0 kudos

Lost Credit agreement Details

Hi., like many people before me,Ive lost my Credit Agreement Details and all other informatoin on two phones i have from Virgin. Can anybody help?

922752 by Joining in
  • 238 Views
  • 1 replies
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Still haven't switched from Virgin to O2

Received a letter saying I would switch from Virgin to O2 on or after 26th October.This date has come and passed and I still haven’t switched.  I have had not any follow up texts or emails to say what is happening.Please can someone from Virgin/O2 lo...

Jr10 by Tuning in
  • 809 Views
  • 11 replies
  • 0 kudos