In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Been switched to 02 from Virgin mobile and told I need to set up a direct debit with 02. Is this correct?
I had an (undated) letter from Virgin Media around 3 weeks ago stating migration to O2 proceeding, and saying Virgin will continue to move me up to 5 November. However, on 26 October I received an email stating that 'Your request to leave Virgin Mobi...
Had serious issues with Virgin ever since the contract was taken out in June. Daughters number has never been able to receive calls or texts. Finally given up and asked them to cancel the airtime part of the contract but how do I know that this has b...
Sorry I can’t reply to the reply from Paul_DN but please can I check that the number sent to O2 is the one ending 006? Many thanks
Please could someone check on the progress of my number being reinstated? It was automatically deactivated on Nov 5 after migration to O2 failed a month before. I was told by the 789 team on Nov 6 that it would be reactivated within 7-10 working days...
been with virgin for years ,got an oomph package with a free unlimited sim card ,just been deducted 24.95 from my bank account by o2 for a free sim i had for taking out the virgin package,not happy my virgin bills have gone through the roof £160 odd,...
Received a random call about a promotion for a tablet with a SIM for $14/month."Why wouldn't you want it?", she kept asking.Tried to reach out to Virgin Plus through FB Messenger to see if it is legit, and they kept asking for my account number.With ...
Hello, Wifi calling on my iPhone 11 drops constantly causing me to miss or drop calls. I have gone through all the trouble shooting I can find online and none of it seems to help. The phone will say it has wifi calling enabled and then drop it for no...
i have new contracts - it's must be switched today,(but i didn't have new box yet ) my old contract ends 29 November -- but today my network does not work -- WHY virgin switched of my old contract????
I renewed my Virgin Media contract last December, keeping the same contract as I had previously. This contract included a mobile phone connection. Since upgrading I have had no mobile connection. Checking my contract part of the monthly subscription ...
