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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 0 replies
  • 0 kudos

Call log history

HiI need to access my call log from January 2020 but my bill only goes back 12 months, how do I access what I need?

Leeboo by Joining in
  • 3 replies
  • 0 kudos

Resolved! Voicemail

I'm currently in spain on holiday and can't access my voicemail as can't remember my pin. Need help to reset my pin pls.

Annika1 by Joining in
  • 4 replies
  • 0 kudos

New SIM draining battery

Just installed a replacement SIM and now my battery is draining within 5hrs as opposed to 24hrs before on my old SIM. Called Virgin and the person said this was obviously a battery problem. I told her this only happened after the new SIM was used and...

dsotm44 by Tuning in
  • 11 replies
  • 0 kudos

Wifi calling not working - iphone XS on SIM only deal

Hi I have an iphone XS on a SIM only deal, but can't get wifi calling to start operating via iphone Settings, help please. Is this a problem with my phone or Virgin not providing wifi calling with my SIM deal?Thanks James  

James862 by Joining in
  • 1 replies
  • 0 kudos

Order parked

I was make a order 02/09/22 and order is parked but today must be delivered to me, no explains nothing! What i must to do and what to wait? Why dont have any explains? 

Merybaik by Joining in
  • 1 replies
  • 0 kudos

Resolved! Stop roaming charges while abroad

Hi,I am moving around Europe at the moment and have been using the Roam Like Home (of course) in the EU but today arrived in Switzerland and have already been hit by a couple of £ roaming charges for having the phone in my pocket until we parked up a...

GRC by On our wavelength
  • 7 replies
  • 0 kudos

Roaming issue in Greece

Hi I’m roaming in Greece at the moment.  When I receive international calls I answer but I can’t hear anyone.  This is happening with all calls being received from abroad.  It is really frustrating as I now have to call them back to find out what the...

Cannot activate sim

Please help! I have waited 10 days for my new sim to arrive. Now it has arrived I followed the steps to to activate it and when I switched my phone back on I did not get asked for a pin as it said I would. I cannot text READY from my old sim as you c...

Izczop87 by Joining in
  • 1 replies
  • 0 kudos

Contact phone number not accepted - New user

Student from Canada looking to set up a SIM only plan but unable to check out as my "contact phone number" is Canadian and not accepted; I do not have a UK number, hence why I am trying to get a UK SIM card from Virgin. What can I do to complete my c...