Virgin Mobile

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual. ...

Terrible signal for months now

For the last 6-8 weeks my signal has been terrible and making and receiving calls is sometimes impossible - mainly have one Barr and getting really frustrated as always had such a good network coverage - resort to WiFi calling where I can but surely ...

Voicemail PIN while abroad

I am abroad and unable to access voicemail ... how to I set up a PIN for this?

Using Voicemail abroad

I reset my voicemail pin number before I left the UK and it is saying that my pin number is incorrect. It has now locked me out of voicemail. How can I pick up my voicemail when abroad if it has now locked me out of the system and I am unable to ca...

Re: Very slow 4G speeds (even with full signal)

Hi. I'm also getting very poor data transfer speeds over 4G.I'm lucky to get above 2.5Mbps on download. Usually the upload speed is actually faster!Was this issue resolved and if so, how?

Poor Bars or Speed

HiI am in the BL5 and I can't even get more than 2 bars inside but my works phone is on EE and that is a full signal and when do a check on the speed o2 / virgin 15mbs / EE phone 65 mbsI also have this problem in Manchester and near Manchester Ai...

no mobile data in malta

I can't get mobile data in Malta. I've tried all three networks ('Go Mobile', 'elite' and 'Melita').I've tried sending 'All' to the number in the instructions, I get the configuration files and install all of them. I also, power off the mobile and on...

No Credit for Calls on Unlimited Minutes Contract

I have just moved from 02 to virgin.Mobile data of the new plan is working without fault. So does texting.However when I try to make an outbound call to an 07 number, it fails and says got no credit. I have an unlimited calls contract.Could this tire...

Hotspots

In all the years I have been with Virgin mobile, I think I have only once been able to connect to a Virgin hotpsot. Your Hotspot map is useless. 99% of the hotspots shown turn out to be BT or some other provider. I'd have thought the whole point of t...

Resolved! No mobile connection in France

No connection after landing in France. Three months previously everything worked fine on a previous trip.no issues around mobile coverage- everyone around me has a signal.have mobile data switched on. Roaming switched on. when I switch airplane mode ...

Spam call?

Just had a call from 020 45389515 can anyone confirm if this is a real virgin number I think it might just be marketing but after going through verification the phone cut off then they rang off a different number

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