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Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 0 replies
  • 0 kudos

Credit Agreement

Hi,I am wanting to access my credit agreement but have no idea what the security key is. I’ve checked my emails for when I originally purchased my phone but cannot find my security key. Any help would be massively appreciated. 

Virgin.... We want eSIM's to be made available now.

It's been nearly a year since I've had my new iPhone. With still no option on getting an eSIM from yourselves. It just seems you're not taking eSIM's seriously with the long delays of making them available. I'd like one due to it being secure compare...

ATO3FIX by Joining in
  • 4 replies
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Resolved! Unable to receive incoming mobile calls

Hi,I'm a new mobile customer. I ported my number a few days ago. The PAC code was accepted and my new SIM activated OK. I am able to make calls and data service is fine. I have a Samsung Galaxy A52 S 5G.I cannot receive incoming calls. Anyone trying ...

2022-09-07 13.50.06.jpg Screenshot_20220907-164825_Photos.jpg
James071 by Joining in
  • 3 replies
  • 0 kudos

Stuck sim card

 I need to transfer my sim into a new phone but it is completely stuck. I need to order a replacement. Tried contacting by text but have been waiting a long time for a call back with no reply

Resolved! Voice mail locked abroad

My voicemail has locked whilst abroad can.t unlock it without Virgin Tech help. I hadn,t set a password whilst in UK but thought I might have and tried a few anyway and. Locked it now I can,t access my voicemail and am waiting for important message f...

Trent157 by Joining in
  • 13 replies
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Phone number disappeared

Hi. I keep getting a message on my phone saying SIM 2 not provisioned and when I log into my account my mobile number has vanished. What has happened??

Phone Bill Device

Hi I’m posting because I can’t figure out what to do I’ve gotta letters that I have a payment that has been missed and I’m trying to call the number on the letter 03452340753 and it doesn’t work and tried to go on the app to pay but I can’t figure ou...

Resolved! Amazon £25 voucher not received yet

My wife and I joined VM through the Martin Lewis site on 2/5/22 with a £25 Amazon voucher offered after 120 days (through GiftCloud?).Neither of us have received anything from them. Can you assist please?

Forty45 by Tuning in
  • 8 replies
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Hello I'm Ramona, I haven't ordered any nww SIM card and you have sent it to me, I'm noy at home and I can't activate it, please don't block my current SIM 

Ramona3 by Joining in
  • 1 replies
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