Virgin Mobile

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual. ...

iPhone Not connecting to network

iPhone will only work with WiFi. Not connecting to any network for 4G or calls/texts in UK. However, it did connect in France. (Have tried Airplane mode, rebooting, taking sim in/out).

New Sim

I have just received a new sim card about two weeks ago, this was because the old sim had broken. I have just received a message to say that I will get a new sim card delivered in the next three working days. It also says that it must be activated wi...

Roaming stopped working

My roaming stopped working all of a sudden! How can I get back online and on mobile data?

Unable to dial specific USA numbers.

Hi Virgin media team.I am having some problems dialling some USA numbers from my VM mobile but they work fine from my VM home phone.Please PM me to get the call details as this is obviously a public forum. I have checked that my mobile does not have...

Resolved! No 5G Service on my Pixel 5

So after weeks of protracted protracted private message this still hasn't been resolved.So the back story.When I switched to Virgin Mobile in January at home and the office I had a good consistent 5G connection that was fast and robust.Some time ago ...

Barclays insurance claim

Hi, I had a contract with Virgin for 2 years, I paid for the device and the SIM card separately. When the device plan ended in July 2021 I carried on paying for the SIM card and have done ever since. I then decided to buy a new iPhone directly from A...

Resolved! Shout text service

I need to use the text service for shout but it will not send, any ideas why?

I have no service

Since I landed back in UK I have no service on my virgin mobile. I have received the new sim card so I thought it might be due to that, so I swapped it but I still have no service. What can I do?

Virgin Mobile to 02

Hello all.Just renewed my contract with Virgin Media (Internet, TV, Phone line and Mobile).Have had to get an 02 sim card though with the new deal, How do I keep the same Virgin mobile number or does it automatically transfer over to the new 02 sim o...

Bad signal with ultimate oomph sim

I have two sim cards under contract with you, one included with the ultimate oomph bundle and another pay monthly. The ultimate oomph sim gets terrible signal and really patch 4g coverage, whereas the pay monthly sim (that was recently updated/replac...

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