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Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
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security key information required

I can't access my emails to find my security key required to access my credit agreement. Could you please resend it out to me so I can view my agreement?  many thanks

No Service abroad in Italy

I’ve seen a few other posts about this but none of the answers have worked for me.I landed in Italy a few hours ago and never received a ‘Welcome to Italy’ text from Virgin Media. I wasn’t receiving any texts at all (not even while connected to wifi ...

Parked Order

Hello.I recently placed an order for a deal of an Iphone 12 with you guys. The delivery date is meant to be today but the order is still parked. I have not received any information regarding the issue since I placed the order on the 12th.Thank you fo...

SB1977 by Joining in
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Resolved! Sending SMS to another country

Hi,Can anyone help?I'm trying to send an SMS to another country from the UK. I was able to do this a few years ago, but they aren't sending now.I can receive SMS from the number and call them, but they don't receive my SMS.

Lor82 by Joining in
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phone stolen - sim card replacement?

Hi,i lost my phone sunday morning, with my pay monthly sim card inside it. I have reported the phone as lost but had no communication from virgin mobile about how to obtain a new sim. I cannot phone or text any of the numbers provided, because i do n...

International Call Charges

I’m calling a landline in the UK and it doesn’t connect, however I get charged for international calls for another number, this has began since I called virgin mobile due to the fact I couldn’t connect to the number originally? 

Resolved! Horrendous signal

I've been with Virgin mobile for several months and from the get go my signal has been awful.  If I go from my front room to the back of my house my phone cuts out, I can't get signal in my local town centre even.   I just called 2 people, neither co...

Fedup80 by Joining in
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I have a samsung galaxy 5g S20fe I have 5g enabled on my phone and have 5g in my area.  My daughter on my family plan has an iphone and gets solid 5g why can't I?

Parked order

Hello, I am a new customer and I recently ordered the iPhone 13 through the pay monthly service but its been a few days now and my order has said parked for 4 days now, Though the delivery date does say the 17th of September I am a little worried as ...

bbisiriy by Joining in
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