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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 317 Views
  • 0 replies
  • 0 kudos

Nintendo Switch Proof of Purchase

Hi, I request proof of purchase of my order made in December 2019. This is urgent for insurance purposes if not I am liable for repair fees. I am requesting a  PDF invoice to be sent out listing both the mobile and the Nintendo Switch I purchased in ...

Lmb836 by Tuning in
  • 335 Views
  • 2 replies
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Unlock a Virgin Lobster 485

I'm pretty much in the same situation this guy here has posted about. I.e. I've dug out an old Lobster 485 that hasn't been used in 10+ years, and have exhausted all avenues in regards to unlocking it.  I provided the phone's IMEI and phone number fo...

ATGH by Joining in
  • 258 Views
  • 1 replies
  • 0 kudos

Lost Credit Agreement Details

HiI am still paying for my device to Virgin media, however I have lost my credit agreement details.These were sent to me in December 2022 after appealing on this forum but unfortunately I didn't retain the details. Please can these be emailled to me?...

Resolved! Lost Credit agreement number

Hi, I have lost my Credit Agreement details, I can't log in to see my contract and see how much I have left to pay off my phone.

Proof of purchase

Why am I not getting any response to my email for proof of purchase it states a reply within 24 hours it's been a week now and no reply. No one seems to want to help 

Wallop70 by Joining in
  • 240 Views
  • 1 replies
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Parental controls still active when switched off

Hi,    I am having the same issue. Tried multiple browsers and have called the tech helpline twice with no fix. I recently started a new contract after my old one expired, think this might be the issue. Child safe and virus safe are both showing as o...

R1ven by Joining in
  • 215 Views
  • 2 replies
  • 0 kudos

O2 switch related? People can't call me

I've been attempting to have people call me to see if they can. They cannot. I had phone problems with the SIM not being read on the switch date, and now have a new phone. Upon looking at my SIM details it says Virgin SIM, unknown number.It's strange...

Sakotius by On our wavelength
  • 219 Views
  • 1 replies
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Resolved! Proof of Usage

Hi,I have Virgin Mobile sim on a family plan, and the phone I use for it has stopped working. The insurance company requires me to provide proof of usage in respect of this device, and that I need to contact my network provider to request this.Upon r...

asury by Joining in
  • 829 Views
  • 7 replies
  • 0 kudos

Proof of purchase

My insurance company have told me I need a proof of purchase for my mobile phone claim how do I get that 

Wallop70 by Joining in
  • 193 Views
  • 0 replies
  • 0 kudos

Virgin Media Mobile App Query..

Hi,  I'm not sure if i'm on the app as not very tech savvy due to my disability.  I've got a friend to type this for me.Can anyone help me on this other query, within the Virgin Mobile app is there an email facility within this.  i.e is an email acco...

denz1 by Just joined
  • 221 Views
  • 1 replies
  • 0 kudos