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Virgin Mobile plans have moved to O2

In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...

Kei_M by Community Manager
  • 694 Views
  • 0 replies
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Security Code help

I’m having trouble accessing the credit agreement information to find out how much I’ve got left to pay off on my phone. I can access the credit agreement number but can’t find the security code. Ideally I want to pay it off and leave O2 in one swoop...

Transfer phone over to Volt?

I have an O2 account linked to Volt. Arrived in Mexico and everything fine with data roaming.My wife has an O2 account but seperate to Volt and gets billed by O2 and Virgin. It took us two hours to get from the airport to the hotel. In this time all ...

archercj by Fibre optic
  • 272 Views
  • 3 replies
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Resolved! Someone please help!

Someone please help!I'm trying this forum as a last resort, as I've been on the phone line for approximately 4 hours in total and passed around every different department with nothing resolved.I cancelled my mobile contract back in July but am still ...

Dai82 by Joining in
  • 470 Views
  • 1 replies
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Claiming back credit after leaving

I received a letter today saying that you had noticed an error on my Oomph sim and so had corrected it with a credit to my account. That's lovely except for one thing: I've already left Virgin media so there's no valid account to credit it to, nor ca...

Resolved! Virgin mobile help

Hi looking for help , bought a mobile phone and plan back in August as a Christmas gift but on Christmas Day the phone doesn’t seem to be working, I’m not sure if there’s a time limit to activate the sim and it’s passed , also in the time frame it ha...

Ryan23 by Joining in
  • 1342 Views
  • 18 replies
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Virgin mobile accounts

Hello,I am looking for some advice on mobile accounts. I have 4 original virgin media phone mobile accounts but since these accounts were moved to 02 I am unable to view them anymore through virgin as expected but I also cannot find any info as to wh...

jdajack by On our wavelength
  • 231 Views
  • 1 replies
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Virgin mobile

Hi looking for help , bought a mobile phone and plan back in August as a Christmas gift but on Christmas Day the phone doesn’t seem to be working, I’m not sure if there’s a time limit to activate the sim and it’s passed , also in the time frame it ha...

Ryan23 by Joining in
  • 221 Views
  • 1 replies
  • 0 kudos