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Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
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Can't register on network

Had some issues about a month ago, where my mobile dropped off the network - two days before I was due to go on holiday. Called support and spent ages on the phone, trying different settings, swapping sims in other phones and all that stuff. Got to t...

Trade Up offers

Recently got an offer to trade up from an Apple 11 to an Apple 13 and was offered £181 for the older device. Got an email today saying they have reviewed their offer after receiving the device, now the offer is £36 due to a "display problem". What is...

MrGrb79 by Joining in
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Sim only upgrade

Hi,I’m wondering if anyone can potentially help, I’m currently looking at taking out a sim only plan with VM to potentially upgrade it to a phone plan in the future but I’m trying to find out from experience if anyone can shed some light on how it wo...

No signal

Since I've moved house, most of the time I am getting no signal at all. When i try to call I get 'not registered on network'. Have tried many fixes including restarting, toggling airplane mode, resetting network settings. Sometimes after restarting I...

Network in France

Can anyone advise what network my Virgin Mobile phone should use while I am in France? I can't see an answer anywhere on the VM site.

Unable to Make Outgoing Calls and Use Data

Hi,For over a month now I haven't been able to make outgoing calls and use my mobile data outside of Wifi. I am able to Receive Phone Calls and Texting Both Ways Works Perfectly. I have spoken to the Whatsapp techinical Three Times and had two SIM re...

Resolved! Smartwatch

I am thinking of getting a Samsung smartwatch but have read that Virgin mobile isn't compatible with them, is this correct? (I'm not very tech savvy) If so, has anybody actually got a smartwatch and how do you connect it to your phone? Tia x

glwebb89 by Joining in
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Voicemail pin

Hi, I am out of the UK at the moment but did not know I needed to set up a voicemail pin, could someone from virgin please contact me to set one up please.

SMS texts not sending to sky mobile numbers (RESOLVED)

I have recently switched mobile provider from sky to virgin mobile, I kept my old number from sky everything seemed to be fine but since the number swith I can no longer text sky mobile numbers,  does anyone know why this is happening      [MOD EDIT:...

Gaz102 by Joining in
  • 89 replies
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