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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 0 replies
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Resolved! replacement sim needed

Hi,My phone recently fritzed and now no longer works due to a hardware failure. I now have my replacement phone but it looks like the fault took my SIM with it as it wont connect in my new phone. I know its not a problem with the phone as my works si...

tlsc500 by Tuning in
  • 6 replies
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Replacement SIM did not activate

Hi,I have inserted my replacement sim but it did not ask for pin code and I don’t have signal. I have waited as stated and still no luck. I have also restarted my phone several times and re-insterted the sim card. As I read other people’s posts, it s...

dadalar by Joining in
  • 4 replies
  • 0 kudos

iPhone Virgin Mobile Full setup query

hi allSo I recently moved from Tesco to VM as the family plans and prices are just so good that it’s hard to ignore being an existing VMedia customer for around 20 years. I have an iPhone 13 Pro and the setup seemed fine. Apn details automatically ad...

Can't register on network

Had some issues about a month ago, where my mobile dropped off the network - two days before I was due to go on holiday. Called support and spent ages on the phone, trying different settings, swapping sims in other phones and all that stuff. Got to t...

Trade Up offers

Recently got an offer to trade up from an Apple 11 to an Apple 13 and was offered £181 for the older device. Got an email today saying they have reviewed their offer after receiving the device, now the offer is £36 due to a "display problem". What is...

MrGrb79 by Joining in
  • 1 replies
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Sim only upgrade

Hi,I’m wondering if anyone can potentially help, I’m currently looking at taking out a sim only plan with VM to potentially upgrade it to a phone plan in the future but I’m trying to find out from experience if anyone can shed some light on how it wo...

No signal

Since I've moved house, most of the time I am getting no signal at all. When i try to call I get 'not registered on network'. Have tried many fixes including restarting, toggling airplane mode, resetting network settings. Sometimes after restarting I...

Network in France

Can anyone advise what network my Virgin Mobile phone should use while I am in France? I can't see an answer anywhere on the VM site.