Virgin Mobile

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual. ...

WiFi Calling Not Working

Hi,I joined Virgin Mobile a few days ago and have been trying to get Wifi Calling working.I have an iPhone XR, have followed all the instructions, switched it on/off in Settings, and restarted the phone multiple times with not success.Is there someth...

VM Customer Services can’t get any worse

After querying the problems I had experienced twice while in Spain I discovered that I had been issued the wrong SIM card.This was allegedly dispatched last Monday but hasn’t arrived yet.I rang to chase this up today and was told that according to VM...

Transfer Phone Number

I have just moved to network to Virgin. I followed all instructions in regard to PAC codes to keep my number but it does not seem to have transferred as I have a new number. How do I get my old number back?

Voicemail PIN

I can’t access my voicemail abroad- can you assist me in setting up a PIN?

Still no data

I got sent a download which I had but still no roaming

Resolved! replacement sim needed

Hi,My phone recently fritzed and now no longer works due to a hardware failure. I now have my replacement phone but it looks like the fault took my SIM with it as it wont connect in my new phone. I know its not a problem with the phone as my works si...

Replacement SIM did not activate

Hi,I have inserted my replacement sim but it did not ask for pin code and I don’t have signal. I have waited as stated and still no luck. I have also restarted my phone several times and re-insterted the sim card. As I read other people’s posts, it s...

iPhone Virgin Mobile Full setup query

hi allSo I recently moved from Tesco to VM as the family plans and prices are just so good that it’s hard to ignore being an existing VMedia customer for around 20 years. I have an iPhone 13 Pro and the setup seemed fine. Apn details automatically ad...

Parked order on new phone application. No working phone to call about this.

Hello. Not sure if this can be sorted here, I recently applied for a phone package, it is currently showing as parked.Problem is, I am not available between 7am to 7pm due to work, and do not have a working mobile phone hence me ordering a new phone....

Can't register on network

Had some issues about a month ago, where my mobile dropped off the network - two days before I was due to go on holiday. Called support and spent ages on the phone, trying different settings, swapping sims in other phones and all that stuff. Got to t...

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