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Tips and tricks for your Virgin Mobile service
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Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 0 replies
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Hello please since yesterday I have no Mobile Data please help me to solve the problemThank you

Ramona3 by Joining in
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Resolved! I'm confused on what network virgin mobile is using.

I am confused on what network virgin mobile is using because the o2 store told me that virgin mobile is using the  Vodafone network and on Tuesday last week I went into the Vodafone store and they told me that virgin mobile is using the o2 network.

Luke198824 by On our wavelength
  • 24 replies
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Can’t receive incoming calls on mobile

Hi there, I have not been able to receive calls on my phone since Monday. I have tried resetting the phone, resetting network settings, swapping over sims to see if it is the phone and ensuring do not disturb is off. Nothing has worked. I can make ca...

Katie78 by Joining in
  • 26 replies
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Mobile Data Issues When EU Roaming

For the past year each time I have been abroad to somewhere in the EU I have had real issues when trying to use data roaming. I've gone through all the help guides several times and can't seem to get it working. My device and account should be setup ...

Farfan by Joining in
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Not receiving calls or texts

I've not been able to receive calls or texts for about a week (possibly since Sept 9th). Calls and texts out are OK and all data services. I've been through the whole of the troubleshooting procedure without success. My number has not been ported any...

PeterT72 by Joining in
  • 12 replies
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Text UK to USA

I have a Virgin pay monthly plan in the UK. Can I text from UK to a USA mobile? I can’t see the USA in the list of countries which can be texted, but seems strange that it wouldn’t be possible?Thank you 

CM831 by Joining in
  • 1 replies
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New SIM stops outgoing calls

I was recently sent a new SIM as Virgin said it had been "fine-tuning its network".I put the new SIM in my phone and tried to follow the instructions that came with it, but I was not prompted to enter any code, or in fact do anything.My phone can now...

No service

Hi, I don't have service since I came back from abroad. My phone doesn't connect to the network. I cannot make or receive calls or texts. Thank you,Ala

Ala2 by Tuning in
  • 8 replies
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