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Tips and tricks for your Virgin Mobile service
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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 0 replies
  • 0 kudos

New phone returned to sender

I have just ordered 2 x new phones all set up good to go. Logged into YODEL this morning to check the delivery and it arrived at my local depot this morning. Now it suddenly says returned to sender! Why would this happen??? 

Intermittent and No Signal/Internet and Data

Hi there,I hope someone can help. For the past month I've had a lot of problems with my Virgin Mobile service:-Weak and often no signal - at home, and in different locations across the BH postcode region.Often my phone displays "emergency calls only"...

Old number not showing on iPhone after porting completed

I’ve completed the pac process for my new sim but my iPhone is still showing the original sim numberI have tried changing this in settings but it won’t let me change the numberi have also tried turning off iMessage and FaceTime and rebooting the phon...

Drmc by Joining in
  • 13 replies
  • 0 kudos

Resolved! Using mobile abroad

Trying to use mobile abroad but can’t chose a provider as it says your sim won’t allow it. Was told to go on sim toolkit and chose roaming and international but that isn’t coming up as an option? I read elsewhere there is a new virgin app on android ...

awild1 by Joining in
  • 3 replies
  • 0 kudos

No audio for incoming roaming calls

I’m abroad in Germany. Data services as well as outgoing calls work fine. However receiving calls are notified but there is no audio. Neither party can hear each other. I saw a number of posts in this forum with users having the same problem in Spain...

For anyone looking an eSim

Hey all,Just a heads up that I've been told by an advisor on the phone from Virgin that they are no longer issuing Esim's. This will change once the migration to o2 has been completed, but there's no timeline unfortunately. I was looking one as I nee...

rolfd by Tuning in
  • 1 replies
  • 0 kudos

Not registered on network

My Sim card is not working - when I try to make a call it comes up with not registered  on network.  I have tried all the advice on the boards (going into settings & selecting Virgin), trying another mobile device with no joy & I'm unable to phone or...

Traci46 by Joining in
  • 8 replies
  • 0 kudos

Vodafone Coverage Useless?

Never had any issues when using my Virgin service through EE. Then, because I had a 5G handset I was switched to Vodafone/Virgin over a year ago.Signal is atrocious in my area, where there is signal there's no data. Whilst visiting Edinburgh the 5G s...