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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 2 replies
  • 0 kudos


Hi, replacement SIM arrived but will not work. Called virgin and they have said it has been activated. Tried a sim from a friend (vodaphone) and that works. please help me with this

Samylee by Joining in
  • 11 replies
  • 0 kudos

Mobile data slow or not working

Hi for the last few months my iPhone 12 has pretty much stopped using it’s 5G capability which it’s been using fine for at least 6months and places where i used to get 5G I’m now lucky if I get 4g most of the time I seem to be running 3G which when I...

Helenb88 by Joining in
  • 3 replies
  • 0 kudos

Number wrong in my number

Hi, I’ve recently switched to Virgin from another provider and ported my number across onto a new phone. I am unable to send/receive messages and iMessages. my number is correct on my Apple ID, however on the “my number” section on phone settings it ...

Demerton by Joining in
  • 4 replies
  • 0 kudos

Tried all advice on the board- virgin error 0

Hey I've tried messaging a number of a friend and it won't send a message too it(all other numbers I send a text too get delivered) I saved the person's number on my phone and it doesn't appear in my what'sapp as a contact either when they do have Wh...

Kdog2299 by Joining in
  • 3 replies
  • 0 kudos

SIM Registering

I have removed my old sim from a different network and put in my new virgin media one. When turning the ohone on i have not had any notification to enter my activation code and my phone says emergency calls only. 

New sim card not registered

I received a letter with a new sim card, which told me to replace in my phone in 14 days. Unfortunately, I took out .t old SIM card and disposed of it, and replaced it with the new SIM card without reading the full instructions re texting 'Ready' to ...

Lost Sim

Hi there, could someone get in touch about my sim being lost? I am in the process of moving across to o2 but my PAC No. has also expired and I need to keep my number. Thanks.

Resolved! New sim

I’ve been sent email saying a new sim has been sent out. I didn’t order one. I checked my bill and I can see charges but I don’t know what for.Please Help.Thanks