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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 0 replies
  • 0 kudos

Can't access voicemail

I just tried to access my voicemail and was denied.It asked for my Virgin phone number which I duly entered - only to be told it was not recognised!Is this something to do with the switch to O2?Very annoying as I have messages I need to access.    

Servalan by On our wavelength
  • 3 replies
  • 0 kudos

Not getting text messages since failed switch to O2

Hi.I recieved a message to say I was being switched from Virgin to O2 on May 15th.I followed the advice on the day - in the country, phone on, charged, etc., but then got a message to say that the transfer had failed and it would now happen later.Las...

jock123 by Joining in
  • 15 replies
  • 1 kudos

Mobile bundle requested back by Virgin

 I have been a Virgin mobile customer for more than 4 years now, we have 2 contracts. On Monday I ordered  a new iphone 14 contract bundle, it came with airpods and 50gb of data. I had credit checks, signed contract, signed a credit agreement as it i...

Can't turn roaming on in account

I'm in France and roaming isn't working. Roaming seems to be turned off in my account but it says there's an error if I try to turn it on. Any suggestions?

gideonr by Joining in
  • 4 replies
  • 0 kudos

Resolved! Not Receiving texts or calls after porting number from EE

I recently switched my mobile from EE to Virgin with the PAC code provided. I received my text from Virgin stating the port had been sucessful last night around 6pm and my old sim card stopped working yesterday as well. The device I have is a Samsung...

RD11 by Joining in
  • 16 replies
  • 0 kudos

Order Cancelled, bill still issued?

I’ve recently signed a new contract and credit agreement for a Virgin Mobile account. Something went wrong with the order, and Yodel returned the package to Virgin before it left their depot. When I queried this, I was told the back office had cancel...

Kitgar by Joining in
  • 1 replies
  • 0 kudos

Unable to checkout purchase of upgrade phone

I have tried six times to checkout the purchase of a phone upgrade. At checkout I continually receive the following error message:'Oops, something's gone wrong! Please try again in a few moments'Is this common? Do I need to look elsewhere? Thanks, Da...

DaveCar by Tuning in
  • 1 replies
  • 0 kudos

Mobile OTP/SMS - Repeated SMS/not received

Hi All,   UPDATE A fix has been applied and the issue is now resolved.   We are aware that some customers may be experiencing issues receiving OTP and SMS text messages. Customers may get the text multiple times or not receive the message at all.  O...

ModTeam by Moderator
  • 118 replies
  • 0 kudos

Order keeps getting cancelled and no one calls

I’ve been trying to order an iPhone 14 max pro with Apple Watch SE and after every-time the order is completed on the phone through the call centre I am advised that someone will be in contact to complete but no one ever gets in contact. Then once I ...

deanhab by Joining in
  • 3 replies
  • 0 kudos


Hi All can’t turn on roaming pay for my Grandson account he’s on holiday in Spain logging in but turn on roaming comes up with error can anyone help