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Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 0 replies
  • 0 kudos

Problem getting iPhone to work in spain

I have had a problem getting my iPhone to work when everyone else is working , I found out I needed to go to sim application and change to manual so I could activate international setting my question is why did it not do it on automatic . Like my son...

Button3 by Tuning in
  • 1 replies
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Contact and help

I had a SIM on contract. I work away a lot. My SIM got cancelled when I changed the package online via my account. Due to the Standing Order not going through with the bank.I need a new SIM ASAP, but am abroad. I am trying to order one online to get ...

Cancelling within 14 days

Hi,I've taken out a new plan with Virgin mobile and subsequently called them to cancel my contract within the 14 day cooling off period. This was due to the esim offering being withdrawn. I am just wondering if I can call back and keep the phone and ...

rolfd by Tuning in
  • 4 replies
  • 0 kudos

No mobile data after returning to UK from abroad

Samsung Galaxy Note 9Hi,My mobile data has not been working since I returned to the UK last month from working abroad for a week.I was using my roaming data whilst abroad Ok with no problems.I have tried the following:Restarting my phoneRemoving SIM,...

Adam124 by Tuning in
  • 5 replies
  • 0 kudos

How the hell do you report a fault

Trying to report a telephone fault on an elderly relatives phone.  He has both broadband and telephone.  When anyone tries to call him they receive a recorded message "You have dialled an incorrect number, please check the number and redial"  I have ...

Resolved! Changing home address

I was wondering if it was possible to somehow get a new bill with my new address on, next bill I get is 25th of this month and I need it sooner, last bill has my old address, would I have to call them for something like this or is their a way I can f...

Middykat by Joining in
  • 1 replies
  • 0 kudos

replacement sim

Hi,i lost my phone saturday night, with my pay monthly sim card inside it. I have reported the phone as lost but i am unable to obtain a new sim. I can't phone or text any of the numbers provided, because I do not have a sim card. Please Help?

Virgin mobile network poor not working very well

hi I’m in the wa10 area St Helens Merseyside what is going on with our mobile network for weeks now driving not 5 mins from our house it starts you try using mobile data and it doesn’t work Facebook whatts app even airplane mode fails same for mine, ...

dublife58 by On our wavelength
  • 1 replies
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Slow 4G Speeds

Hi,My data speeds have been awful recently. I am getting around 2mbps which is not really acceptable. This appears to have happened since the transfer across to O2.I use my data a lot for both personal and business use, so slow speeds cannot continue...

Mrmodlee by Joining in
  • 5 replies
  • 0 kudos