Virgin Mobile
Tips and tricks for your Virgin Mobile service
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 2 replies
  • 0 kudos

Connections, been cut off

Hi is there an issue with virgin signal, all this week trying to make calls and received them, the line is terrible, very hard to hear ,and keep getting cut off,This morning four time trying to call my Dr just cut off, had hospital trying to call me ...

andy1494 by Dialled in
  • 9 replies
  • 0 kudos

Credit Agreement Number

I’ve read all the other entries. I don’t have access to my credit agreement number pr security key in my emails or spam. I only want to see how long until my contract ends. It shouldn’t be that difficult, that you can only view the sim bill without f...

Lost credit agreement

Hihow can I get my credit agreement number and a plan to get into my plani would like to know how long I have left to pay Many thanks 

Awaiting Stock

Hi,I have ordered an iPhone 14 pro max in gold and this is meant to be getting delivered tomorrow (21/10/22) but just keeps saying awaiting stock I just need to know if I’m getting tomorrow as I’ve booked this off work 

Awaiting Stock - Frustrating.

Hi,I switched from another mobile phone company to Virgin this week, I have an order for the Samsung A23 with the OLED. I was given an estimated delivery of 22/10/22. I couldn't fill in the card details properly so had to get help, the help was so sl...

Mobile order parked

Hi,I ordered a phone on a monthly contract on the 17th of October and it´s now the 19th and it´s still listed as 'Parked' and says the Customer Service Team will be in contact.Noone has contacted me and I´m finding it difficult to contact Virgin to a...

Very poor connection

Hi, first post on here, sorry its not a happy one.I signed up to a new 2 year contract in November last year, previously I had no problems with the service from virgin mobile.Shortly after agreeing to the new contract (was the only way to get the sam...

asslowas by Tuning in
  • 7 replies
  • 0 kudos

Resolved! Roaming

I'm having problems with roaming I've tried rebooting and I can't find virgin sim toolkit. My wife got text on arrival Saturday and phone is fine. I've received nothing and my wife's data roaming is switched off in phone settings. I'm using Samsung a...

Resolved! 7726 antispam texts

Im my statement this month, I have several 7726 texts (reporting spam) listed as being premium rate and not included in my tariff. This has resulted in 3+MB of data recorded as having been used. Is this not regarded as a 'charge' for what is meant to...