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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 2 replies
  • 0 kudos

Resolved! PAC on disconnection

Will Virgin Mobile provide a PAC code for porting our mobile number upon disconnection (or shortly before) automatically - or do I need to request one?I've just cancelled our Virgin Media services - will be disconnected in a month - the bundle includ...

g0akc by Problem sorter
  • 1 replies
  • 0 kudos

Wifi calling stops overnight

Wifi calling set up and works fine, but stops overnight. My iPhone (13 Mini iOS16.0.2 - all up to date) is in Sleep Focus overnight and when it wakes up, the wifi calling doesn't work.If I go outside and pick up a mobile signal, all is good again, bu...


I have lost my virgin mobile phone, also I have forgotten my mobile account password, so i can't log in too my account because to reset the password I need the code which has been sent to my mobile wihich is lost. anyone any ideas to helpthanks

smswan by Joining in
  • 1 replies
  • 0 kudos

Resolved! Forced Ommph SIM transfer to O2 SIM porting fail

O2 and Virgin now as one. PAC code provided to O2 18th October. 19th O2 appears as network on my phone and outgoing calls can be made. However no incoming calls. Calls to O2 mobile help a.m.19/10  and advised would be escalated and you will get conta...

Activating a SIM abroad

Hi, I am looking to open a SIM only account with Virgin, off the back of the 'roam like home' policy- as I am currently living in the Netherlands for the next few months.  However, I would like to know whether it is possible for me to activate a new ...

No 4G picked up

I called virgin on Tuesday to find out about getting a second sim for my the end I decided not to. since then my phone hasn’t worked- it won’t pick up any 4G, so unless I have Wi-Fi it’s pretty useless. Won’t send or receive texts.I’ve spent...

binabee by Just joined
  • 0 replies
  • 0 kudos

Connections, been cut off

Hi is there an issue with virgin signal, all this week trying to make calls and received them, the line is terrible, very hard to hear ,and keep getting cut off,This morning four time trying to call my Dr just cut off, had hospital trying to call me ...

andy1494 by Dialled in
  • 9 replies
  • 0 kudos

Credit Agreement Number

I’ve read all the other entries. I don’t have access to my credit agreement number pr security key in my emails or spam. I only want to see how long until my contract ends. It shouldn’t be that difficult, that you can only view the sim bill without f...

Lost credit agreement

Hihow can I get my credit agreement number and a plan to get into my plani would like to know how long I have left to pay Many thanks 

Awaiting Stock

Hi,I have ordered an iPhone 14 pro max in gold and this is meant to be getting delivered tomorrow (21/10/22) but just keeps saying awaiting stock I just need to know if I’m getting tomorrow as I’ve booked this off work