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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 2 replies
  • 0 kudos

Sim Swap

I understand upgrades and updates need to take out. I received a txt that i`ll get a new sim that has to be activated in 30 days (thats fine) then I recieve another saying 14 days (not so good)My issue is that I'm a posted worker in Norway at the mom...

Virgin cancelled Data and connection

Hi has anyone ever had their data blocked by virgin and no longer have access to use data or make calls?I’ve tried contacting support and they co firmed they switched my data off but won’t put it back on and will not provide a reason. 

SIM 1 Not provicioned

Hi, Everything has been working fine and suddenly my SIM has stopped working and states - SIM 1 Not provisioned.I have had it for years and it's worked with my phone fine for years now it has stopped.Any advice how to make it work?  I've tried all th...

Booooris by Joining in
  • 3 replies
  • 0 kudos

Resolved! Resent SMS of Network Settings

Hello, can I please be resent the mobile network settings - my sim is white..I am hoping this will improve my 4g speeds which are appalling 

Voicemail locked

My mobile vm has been locked while dialling from Amsterdam.  How do I unlock.  I don’t need to change PIN.

Tkirch by Just joined
  • 1 replies
  • 0 kudos

Resolved! Mobile calls beeaking up

I can't make a call in my house on my mobile as the call keeps dropping in and out, breaking up. Yet I can use my husbands phone and its fine. Both on Virgin mobile. Rang Virgin several times and they say its due to work in my area. So why does hysba...

Louisea1 by Joining in
  • 11 replies
  • 0 kudos

Most data used?

what’s the most data anyone has used on their unlimited sim?I know there is no FUP stated but wondering if anyone has been warned or used an excessive amountThree and Vodafone have no FUPEE is 600GBO2 is 650GBi have a phone I use for 5G testing so do...

Resolved! Slow 4g

Since switching from Vodafone a few weeks ago I have been experiencing ridiculously slow mobile data speeds, to the extent that it is not currently worth having a monthly allowance I was with Vodafone for 25yrs and generally happy with coverage and 4...

Rowad78 by Joining in
  • 5 replies
  • 0 kudos

Mobile network

Hi - can someone please help - i have lost phone signal from about 1pm this afternoon - tried to check if network is down - i am in Dumfries, Scotland - can't seem to establish is there is an issue- had twitter interaction with Virgin who asked me to...

tony1875 by Joining in
  • 9 replies
  • 0 kudos

Web Safe turned off but still blocking websites

I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages.Anyway, I recently moved house (August) and kept the same package. The Web Safe function was working properly for the ...