In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
Hi looking for help , bought a mobile phone and plan back in August as a Christmas gift but on Christmas Day the phone doesn’t seem to be working, I’m not sure if there’s a time limit to activate the sim and it’s passed , also in the time frame it ha...
Hello,I am looking for some advice on mobile accounts. I have 4 original virgin media phone mobile accounts but since these accounts were moved to 02 I am unable to view them anymore through virgin as expected but I also cannot find any info as to wh...
Hi looking for help , bought a mobile phone and plan back in August as a Christmas gift but on Christmas Day the phone doesn’t seem to be working, I’m not sure if there’s a time limit to activate the sim and it’s passed , also in the time frame it ha...
We arrived to poland yesterday with 3 mobile phones on the same virgin media account in Ireland. 2 of them are connecting automatically and the 3rd keeps giving us an error. none of them have a limit on mobile data and online on the account it appea...
Hi I’m needing to log into my old virgin mobile account as I order a phone back in August for a Christmas present but on Xmas day the phone wasn’t working, I think it could be because the sim didn’t get activated until Xmas day , I have no emails reg...
Hi I’m needing to log into my old virgin mobile account as I order a phone back in August for a Christmas present but on Xmas day the phone wasn’t working, I think it could be because the sim didn’t get activated until Xmas day , I have no emails reg...
Hi, I have had a Virgin data only SIM and Huawei hotspot for a couple of years, but have not received any emails regarding move to O2. It now appears that my SIM has been disconnected, but I have had no communication at all regarding my Virgin Mobile...
How do I praise a member of staff?
Hi.I recieved a message to say I was being switched from Virgin to O2 on May 15th.I followed the advice on the day - in the country, phone on, charged, etc., but then got a message to say that the transfer had failed and it would now happen later.Las...
My Samsung phone which still has 4 months of contract left on it packed up last week, local Samsung shop says the motherboard has burnt out and repair will cost about £220. I can't get any sense out of virgin who I pay each month for phone. I was giv...
