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Forum Posts

Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
  • 0 replies
  • 0 kudos

replacement sim

i was sent an email with qr code to update my esim but i cant get the qr code to work so i now have no service, can i get a physical sim card ?

Resolved! Mobile Data losing signal

Has something drastically changed in the last 3-4 months?Previously I would get a relatively strong 4G phone signal when I was at work - a large building in the middle of an industrial estate - and it never failed me. I could stream music all day, ch...

MattMemm by Tuning in
  • 8 replies
  • 0 kudos

Virgin mobile data not working

I cannot use mobile data on my virgin account. I have in theory unlimited data.  I have mobile data switched on. I can connect via WiFi.  My mobile account is working but no mobile data.  Unable to search fir network and select virgin which is greyed...

Sigran by Tuning in
  • 5 replies
  • 0 kudos

SIM not Provisioned for voice

Hi,I recently lost my phone and had to have a replacement SIM sent out that I could use with my older phone in order to access a majority of apps (since they all require text verification).The new SIM has come but it seems that a notification has pop...

Regarding iPhone 14 pro

Hi there, I have received a call from virgin media sales department. They told me they are calling me from reading head office. They call me often and tell me I’m selected for discount on my existing sim contract to upgrade to new iPhone 14 pro. I ke...

Pragun by Joining in
  • 1 replies
  • 0 kudos

Resolved! Mobile Data

Looking at upgrading my phone. Does anyone know how I can find out my last 6 or 12 month Ave data usage? So I can buy correct data package

Internet speed slow

My internet mobile data has been so slow.. using virgin mobile under vodaphone never had an issue. Now since using o2 internet data extremly slow. Absolutly frustrating!!

Kaleem71 by On our wavelength
  • 5 replies
  • 0 kudos

E sim update now no signal

Absolutely disgusted, virgin mobile customer service is absolutely useless! Had the ‘e-sim email message’ everyone’s been getting, I have two mobile numbers on the account. My wife’s works absolutely fine, but my number - no service! Have now been wi...