Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual. ...
Need a security key to view my credit agreement.
Hi, I made an order today and my direct debit and credit was accepted and was told it would be delivered tomorrow however I’m now being shown that my order is parked. This isn’t really acceptable when everything has already been accepted and I’m curr...
Please help, I am unable to change my virgin mobile password - I get a reset link email, complete the details and it gives a green tick but will not accept when I enter….I have tried on my iPad and my Lenovo desktop. I am so frustrated as it rejects ...
Hello, I have a very interesting issue with International calls. Basically, if someone phones me, it rings as normal and I answer as normal. I then cannot hear anything from the caller, no sound whatsoever but they can hear me. I have recently been i...
Ok, so I got a letter a few weeks ago that my SIM plan will be renewing. However I went online and purchased a better SIM plan hoping that it would replace my old plan. Now the problem is, I have 2 plans under my account. I do not want to speak over ...
Today I received my new oomph SIM card but I cannot get it to activate. I’ve tried everything on the Virgin mobile site but still no success. Any ideas?P.S. The previous oomph sim I had was never activated within the required 30 days so I had to orde...
Hi,Unfortunately, we have lost our SIM card and were wondering if we could order a new one?Many thanks,Mike
Wasted 2 days with no success Some pins 10 digits long some 4 all rejected pointless conversations blaming phone. Every time what date how much bank payments brainless bot. And the stupid pin voice 3 failed attempt locked out when only trued 1.and a...
Hi, after two weeks of waiting of getting a replacement sim card I have finally got "shiny new" one! Hooray!But it doesn't work. "Not provisioned" - it says.I've read several discussions about that and most of them offers three basic solutions- Read...
Hi. I am currently overseas and need to contact virgin mobile. It does not seem that the 03456000789/4 are connecting nor 03454541111 is. many other numbers ? Any emails ? m can’t get them to chat with me as well.
