Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual. ...
Hi,I registered with the wrong email address and I am unable to access the verification email.Is there any way to change this at all?Thank you.
Hi I'm after help I've got important voice mails that I can't listen to as I'm abroad and being prompted to enter a pin code that I knew nothing about so need help and advice on how to set this up please.
Recently ordered a new phone that was supposed to arrive today but the courier tracking says the device has been sent back to virgin. No info from virgin.some sort of update would be nice.
My current mobile is locked. I cannot receive the text message sent by Virgin Mobile when I try to sign in.I wish to purchase a new mobile from Virgin Mobile and keep my old number
Hello, I just bought I phone 13 from virgin mobile on a 2nd line. There is an offer for trading in old phone. I have been trying to understand the process on how to claim it. I have so far spoken to customer services about 10 times but no one has a c...
Can’t find my contact details can you help me out please
Hey I ordered this phone for my daughter checking for update and saw it was parked can you please explain and change it please My order reference removed name and last : Omega Gwasira [MOD EDIT: Personal and private information has been removed fr...
I have tried twice to place an order as a new customer and twice now my order has been cancelled after being parked. My first order was placed online and my second order was placed over the telephone 100001830329187. On both occasions I was waiting ...
Have placed an order to be told being dealt with by back office team. Being told this happens to all new customers. Well I know this to be a lie as my partner placed order after me and has received her new phone, but guess what you can't speak to bac...
Placed an order 5ish days ago and my order status says "parked". I've had pre contract details sent through and have had another email stating more checks need to be done and they'd email me. I haven't heard anything and I am wondering if my order ha...
