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Loss of Voicemail - F010940301

Hi, We’re aware that some customers may be experiencing issues with their voicemail right now. We are working to resolve this and apologise for any inconvenience caused. All other services – including calls, TV and broadband – are working as usual.  ...

ModTeam by Moderator
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Voice mail pin abroad

Hi I'm after help I've got important voice mails that I can't listen to as I'm abroad and being prompted to enter a pin code that I knew nothing about so need help and advice on how to set this up please. 

Where's my new phone?

Recently ordered a new phone that was supposed to arrive today but the courier tracking says the device has been sent back to virgin. No info from virgin.some sort of update would be nice.  

Jonnyd2 by Joining in
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Resolved! purchasing a new mobile from virgin mobile.

My current mobile is locked. I cannot receive the text message sent by Virgin Mobile when I try to sign in.I wish to purchase a new mobile from Virgin Mobile and keep my old number

£180 trade in reward

Hello, I just bought I phone 13 from virgin mobile on a 2nd line. There is an offer for trading in old phone. I have been trying to understand the process on how to claim it. I have so far spoken to customer services about 10 times but no one has a c...

Parked order

Hey I ordered this phone for my daughter checking for update and saw it was parked can you please explain and change it please  My order reference removed name and last : Omega Gwasira  [MOD EDIT: Personal and private information has been removed fr...

My orders keep getting getting cancelled

I have tried twice to place an order as a new customer and twice now my order has been cancelled after being parked. My first order was placed online and my second order was placed over the telephone 100001830329187.  On both occasions I was waiting ...

Resolved! No back office team??

Have placed an order to be told being dealt with by back office team. Being told this happens to all new customers. Well I know this to be a lie as my partner placed order after me and has received her new phone, but guess what you can't speak to bac...

Order marked as "parked"

Placed an order 5ish days ago and my order status says "parked". I've had pre contract details sent through and have had another email stating more checks need to be done and they'd email me. I haven't heard anything and I am wondering if my order ha...

Lent89 by Joining in
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