In January 2023, we announced that Virgin Mobile customers would be moving to O2 plans by the end of the year, and that we’d be simplifying our mobile offering under the O2 and giffgaff brands. We've now completed this activity, and if you need help...
I have the Oomph package with a free VM SIM until I was "migrated" to O2. I have tried contacting VM's CS to confirm I will get the £10.00 deduction from my VM bill now I have to pay O2. The CS dept responses from four separate people have been appal...
Hi, I am looking to see how much is left on my credit agreement, but I can't find my security key to access it, just looking for some help! Thanks in advance
Hi,I keep getting an error when I log in to the connect app “oops something went wrong”. I have tried restarting and refreshing but no joy. It worked fine up until a few days ago. I have the Hub 5x fyi. Also whilst I’m here, I’ve never been able to p...
I need help getting into my credit agreement, I don't think I ever received a security pin. Thanks
Hi,Had my emails wiped out and i would like my contract agreements and key codes for the 2 phones i have with you please. Can you help?Thanks
Afternoon, I am also having problems finding the security key, would you be able to help thanks.
I’m having trouble accessing the credit agreement information to find out how much I’ve got left to pay off on my phone. I can access the credit agreement number but can’t find the security code. Ideally I want to pay it off and leave O2 in one swoop...
I need a receipt/proof of purchase for my iPhone, I have already filled in the form and sent it to proofofpurchase@virginmedia.co.uk however after 1 week still nothing.Really not sure what to do...
I have an O2 account linked to Volt. Arrived in Mexico and everything fine with data roaming.My wife has an O2 account but seperate to Volt and gets billed by O2 and Virgin. It took us two hours to get from the airport to the hotel. In this time all ...
Someone please help!I'm trying this forum as a last resort, as I've been on the phone line for approximately 4 hours in total and passed around every different department with nothing resolved.I cancelled my mobile contract back in July but am still ...
